IBASE business knowledge from Gerhard
For the first and second level text components, ibases or functional location objects can be used as header. The difference is now on level 3. We had constellations, where removing and adding parts in ibase type 01 could result in illogical structures. But I have to search for this document. Nevertheless the maintenance of the Object structure 03 in the object maintenance ensures a certain overview with the one level. For example is it hard to add a second engine on the second level, which might easily happen in a ibase of type 01. Sent: Friday, September 05, 2014 8:07 PMwe still stick to category 03 for the object structure. There are several reasons for that:
The installation plays an important role for us because the customer wants to have a comprehensive overview of the customer’s installation. The installation contains more than just the objects. It also contains the information where it is installed. The following is planned: So the call center agent gets the information ‘chair in the blue room’. He/ she goes through the installation and once the installation is up-to-date he/ she will find the right object. On the other hand we have contract determination in use. Here it is possible to cover the whole installation instead of a single object. Furthermore there are reports based on installation. Next think is partner determination in a service order which bases on the installation. We maintain partners in the installation header as well as the address and we use the inheritance of partner and address information. As long as we use the object component in a service order the system will be able to determine the installation and the object. So we have everything we need in the service order. The customer is maintained in the object, too. We read the ship-to from the equipment (parent) that is downloaded to CRM and try to find a corresponding installation. If there is an installation the new equipment will be assigned to text component ‘not yet assigned’. The technician on site will tell us where the Equipment is installed. Then it will be moved to an appropriate text component. |
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