相关方管理---章节练习

1、 [单选] 项目经理在加入一个正在执行的项目之后，发现未执行相关方识别。项目经理应该怎么做？
After the project manager joins an on-execution project, he finds that the stakeholder identification are not executed. What should the project manager do?

A：审查项目移交文件以确定是否有必要进行相关方识别 Review the project handover documents to identify whether stakeholder identification is necessary
B：执行相关方识别，制定相关方登记册，并更新风险登记册 Execute stakeholder identification, develop the stakeholder register and update the risk register
C：规划相关方参与并评估相关方对项目的潜在影响 Plan stakeholder engagement and evaluate the potential impact of stakeholder on the project
D：通知项目发起人，将该活动包含在项目范围中，并确保由额外的资源来处理该活动 Inform the project sponsor to include the activity in the project scope and ensure additional resources to handle the activity

正确答案：B 你的答案：B

解析：解析：PMBOK（6）P507-13.1识别相关方。“未执行相关方识别”，那就需要将该活动补上。选项A，相关方识别是有必要的。选项C，规划相关方参与要基于对相关方分析的结果。选项D，项目范围在规划阶段确定，另外对相关方的管理是项目经理的责任。

2、 [单选] 每周项目会议通常需要大约两个小时来审查整个项目。但令人遗憾的是，项目发起人未参加最近的三次会议。项目经理应该做什么来使这种情况有所改观？
It typically takes about two hours to hold weekly project meetings to review the entire project. It was regrettable, however, that the project sponsor did not attend the last three meetings. What should the project manager do to make a variation?

A：与项目发起人举行碰头会，讨论具有特定兴趣的任何话题 Hold a meeting with the project sponsor to discuss any topic of specific interest
B：通过电子邮件向项目发起人发送与项目状态相关的所有信息 Send all information about the status of the project to the project sponsor via e-mail
C：重新安排上次会议，并邀请项目发起人参加新会议 Reschedule the last meeting and invite the project sponsor to the new meeting
D：要求项目发起人派代理人参加未来所有会议 Request the project sponsor to send an agent to attend all future meetings

正确答案：A 你的答案：A

解析：解析：PMBOK（6）P530-13.4监督相关方参与。“项目发起人”做为一个关键相关方没有对项目表示出积极的态度，需要对问题进行分析，然后加以解决。所以先与相关方会面了解他的期望是正确的管理实践。情景中聚焦在了相关方管理领域，而不是信息的传递，所以排除选项BCD。

4、 [单选] 在一个新项目的规划阶段，公司重组改变了许多员工的角色。项目经理下一步应该做什么？
During the planning phase of a new project, the company restructuring changes the roles of many employees. What should the project manager do next?

A：更新相关方登记册 Update the stakeholder register
B：审查需求跟踪矩阵，并重新制定商业论证 Review the requirements traceability matrix and recreate the business case
C：请求发起人允许变更项目管理计划 Request the sponsor to allow changes to the project management plan
D：加快项目交付进度计划，以避免范围蔓延 Speed up project delivery schedules to avoid scope creep

正确答案：A 你的答案：A

解析：解析：PMBOK（6）P507-13.1识别相关方。“公司重组改变了许多员工的角色”，是组织中员工的角色发生了改变，所以情景中的问题属于相关方管理而不是资源管理。选项B，商业论证侧重项目是否值得投资，与情景不符。选项C，是否需要变更项目管理计划，要对相关方发生变化后的影响分析后做出决策，在选项A之后。选项D，情景中没有提到人员的变动带来进度延迟的风险。

5、 [单选] 项目经理正在为一个项目工作。该项目由于人员流动，相关方登记册经常发生变化。若要请内部确保相关方都能了解他们的职责，项目经理应该做什么？
The project manager is working on a project. The stakeholder register changes frequently due to personnel turnover. What should the project manager do if the internal insurance stakeholders are asked to understand their responsibilities?

A：定期与所有相关方召开面对面会议 Have regular face-to-face meetings with all stakeholders
B：确保更新和沟通相关方参与计划 Ensure to update and communicate stakeholder engagement plan
C：每当新的相关方加入项目时，安排一次团队建设活动 Schedule a team building event whenever a new stakeholder joins the project
D：让相关方在下一次团队建设活动中进行非正式自我介绍 Have the stakeholder introduce himself informally at the next team building event

正确答案：B 你的答案：B

解析：解析：PMBOK（6）P523，13.3-管理相关方参与。管理相关方参与是与相关方进行沟通和协作以满足其需求与期望、处理问题，并促进相关方合理参与的过程。选项ACD是可能出现在B选项中的内容。

6、 [单选] 项目经理发现某可交付成果已被多次拒绝。项目经理调查发现，每次做出改进后，某关键相关方就会拒绝该可交付成果。项目经理如何才能推进该项目？
The project manager found that a deliverable had been rejected several times. The project manager finds through investigation that each time an improvement is made a certain key stakeholder rejects the deliverable. How can the project manager move the project forward?

A：引入主题专家(SME)，以提高可交付成果的质量，然后更新验收标准 Introduce subject matter experts (SMEs) to improve the quality of deliverables and then update acceptance criteria
B：记录项目发起人的新需求，并确保其开发 Document the new requirements of the project sponsor and ensure their development
C：更新质量管理计划，然后指派一位团队成员对该可交付成果进行返工 Update the quality management plan, and then assign a team member to rework the deliverables
D：参照商定的验收标准，以便相关方能够接受该可交付成果 Refer to the agreed acceptance criteria, so that the stakeholder can accept the deliverable

正确答案：D 你的答案：D

解析：解析：PMBOK（6）P523，13.3-管理相关方参与。管理相关方参与是与相关方进行沟通和协作以满足其需求与期望、处理问题，并促进相关方合理参与的过程。选项A，情景中没有描述当前的验收标准是否存在问题。选项B，问题出在“关键相关方”而不是“发起人”。选项C，尚未判断问题出在哪里，就对可交付成果进行返工，过于武断。

7、 [单选] 项目经理加入一个新的创新项目，但其中一个相关方未能提供其需求。项目经理应该做什么？
The project manager joins a new project, but one of the stakeholders fails to provide his needs. What should the project manager do?

A：制定项目章程，然后与该相关方分享 Develop a project charter and share it with the stakeholder
B：完成项目可交付成果，并在执行期间添加该相关的需求 Complete the project deliverables and add the related requirements during execution
C：通知发起人该相关方未能提供其需求 Notify the sponsor that the stakeholder has failed to provide its requirements
D：在继续之前，联系该相关方以获得其需求 Before continuing, contact the stakeholder to obtain its needs

正确答案：D 你的答案：D

解析：解析：PMBOK（6）P523，13.3-管理相关方参与。"未能提供其需求“，并不代表相关方就没有需求，为了避免项目相关方的期望出现遗漏，项目经理要对相关方进行管理，了解其期望。选项A，在选项D之前。选项B，相关方的需求会影响到可交付成果的验收标准，所以B选项逻辑错误。选项C，对相关方管理是项目经理的职责。

8、 [单选] 一个中型项目的项目经理最近得知一些相关方强烈反对正在实施的项目。若要解决这种问题，项目经理应该做什么？
A medium-sized project manager recently learned that some stakeholders strongly oppose the project being implemented. What should the project manager do to solve this issue?

A：对相关方进行优先级排序，以便更好地了解如何处理这些问题 Prioritize stakeholders to better understand how this issue is handled
B：向所有相关方发送调查问卷，以确定他们在项目中的利益 Send questionnaires to all stakeholders to determine the benefits in the project
C：根据专家判断，与相关方沟通并解决他们的顾虑。 According to expert judgment, communicate with the stakeholder and address their concerns
D：安排相关方研讨会，以解决为何不应该执行项目的任何顾虑 Schedule stakeholder workshops to address any concerns about why projects should not be implemented

正确答案：D 你的答案：D

解析：解析：PMBOK（6）P528-13.3.2.5 会议。管理相关方参与是与相关方进行沟通和协作以满足其需求与期望、处理问题，并促进相关方合理参与的过程。在管理相关方过程中，我们可以使用会议的方式解决与相关方参与相关的问题，此题选择D。

9、 [单选] 在审查项目可交付成果时，相关方之间就是否正式接受可交付成果存在分歧，项目经理应该使用什么来解决该分歧？
When reviewing project deliverables, there are variations between the stakeholders as to whether to formally accept deliverables. What should the project manager use to resolve the disagreement?

A：相关方参与计划 The stakeholder engagement plan
B：资源管理计划 The resource management plan
C：质量管理计划 The quality management plan
D：范围管理计划 The scope management plan

正确答案：A 你的答案：A

解析：解析：PMBOK（6）P522-13.2.3.1相关方参与计划。相关方参与计划是项目管理计划的组成部分。它确定用于促进相关方有效参与决策和执行的策略和行动。“是否正式接受”，没有提到是质量问题所造成的分歧。分歧的焦点是由对项目存有不同的期望，所以要从相关方管理上去解决问题，而不是从范围管理上去解决问题，排除D选项。

10、 [单选] 项目经理计划召开开工会议，并准备一份全面的演示文稿，在开工会议期间出席会的人员承诺支持该项目，但是在项目开始后项目经理注意到一些相关方根本没有参与。若要避免这个问题，项目经理应该事先做什么？
The project manager plans to hold an kick-off meeting and prepare a comprehensive presentation in which the participants commit to supporting the project, but after the project starts, the project manager notices that some stakeholders are not involved at all. What should the project manager do beforehand to avoid this issue?

A：进行相关方分析 Execute a stakeholder analysis
B：确保相关方充分了解范围 Ensure that the stakeholders are fully aware of the scope
C：确保所有相关方均收到开工会议记录，其中记录了所有相关方协议 Ensure that all stakeholders receive the minutes of the initiation meeting, which document all stakeholder agreements
D：请求发起人确保相关方职能经理的承诺 Request the sponsor to ensure the commitment of the stakeholder functional manager

正确答案：A 你的答案：A

解析：解析：PMBOK（6）P533-13.1.2.3相关方分析。题干中的关键字：“项目开始后”“一些相关方没有参与”“事先做什么”。根据关键字，题目要求找出相关方知识领域在执行之前的相关内容，比如相关方参与计划或相关方登记册等，所以选项A正确。题目中明确相关方出席了开工会议，所以相关方了解范围也同时收到了会议记录，排除BC。发起人不负责确保职能经理承诺，排除D。

11、 [单选] 一个高收入且项目团队成员超过50人的大型软件开发项目正处于执行阶段，项目需求已收集，且项目团队在两个月内完成了第一模块，结果已提交给相关方，并且团队获得了批准，但是相关方通知团队新需求之前未沟通过。若要避免这个问题，项目经理应该在执行阶段做什么？
A large software development project with a high-income team with more than 50 project members is in the execution phase, project requirements have been collected, and the project team completed the first module within two months, the results have been submitted to the stakeholder, and the team has been approved, but the stakeholder have not communicated before notifying the team of the new requirements. To avoid this issue, what should the project manager do during the execution phase?

A：召开状态会议和回顾会议，以发现意外的需求并更新项目管理计划 Hold status meetings and retrospective meetings to identify unexpected needs and update project management plans
B：与发起人交流并解释该情况，以获得更多时间来修改新的相关方需求 Talk to the sponsor and explain the situation to get more time to modify the new stakeholder requirements
C：举行头脑风暴会议以再次收集范围管理计划中的需求，并一起执行所有需求 Hold brainstorm meetings to re-collect the requirements in the scope management plan and execute all the requirements together
D：创建相关方分析，以了解个人期望，帮助规划正确的方法以便立即编译所有需求 Create stakeholder analysis to understand individual expectations and help plan the right approach to compile all requirements immediately

正确答案：D 你的答案：D

解析：解析：PMBOK（6）P533-13.3管理相关方参与。题干中的关键字：“相关方通知新需求之前未沟通”“若要避免这个问题”。根据题意需要寻找防止问题发生的方法，题目中明确相关方的需求未识别。所以需要进行相关方分析来确认相关方对项目的期望。选项D正确。回顾和获得更多的时间都时解决问题的方法，不是防止的方法，排除AB。头脑风暴也是收集需求的办法，但是不解决不了解相关方需求的问题，排除C。

12、 [单选] 在部署了一个企业资源管理系统期间，财务总监辞职并由新财务总监取代。项目经理应该做什么？
During the deployment of an enterprise resource management system, the Finance Director resigned and was replaced by the new Finance Director. What should the project manager do?

A：发布更新联系人列表和相关方登记册的变更请求，以包含该财务总监 Post a change request to update the contact list and stakeholder register to include the Finance Director
B：将项目文档发送给该财务总监，并请求其进行审查 Send the project document to the Finance Director and request his or her review
C：请新财务总监更新项目成本管理计划 Request the new Finance Director to update the project cost management plan
D：与新的财务总监开会，以介绍项目并了解它们的参与情况 Have a meeting with the new Finance Director to present the projects and understand their engagement

正确答案：A 你的答案：A

解析：解析：PMBOK（6）P512-13.1.3.1，相关方登记册。题干中的关键字：“财务总监辞职并由新财务总监取代”。根据题目可知，有新的相关方加入，需要更新相关方登记册，选项A正确。财务总监不一定有审查和更新项目文档的权限，排除BC。了解新的财务总监的需求在更新相关方登记册之后，排除D。

13、 [单选] 一位项目经理是在执行阶段中间刚刚任命的，该项目被延迟，且两个重要相关方对项目目标有分歧，文档规定不能与任意相关方直接互动，应将此角色留给公司的首席信息官。项目经理应该做什么？
A project manager was appointed in the middle of the execution phase, the project was delayed, and two key stakeholders disagreed on the project objectives, and the documentation stated that no direct interaction with any of the stakeholders should be left to the company's Chief Information Officer. What should the project manager do?

A：执行根本原因分析并升级上报给这两个重要的相关方 Execute root cause analysis and escalate to these two important stakeholders
B：执行相关方分析，并将该问题升级上报给高级管理层 Execute a stakeholder analysis and escalate the issue to senior management
C：执行假设条件和制约因素分析，并审查相关方参与计划 Execute an analysis of assumptions and constraints and review the stakeholder engagement plan
D：执行数据分析并审查相关方的角色与职责矩阵 Execute data analysis and review the roles and responsibilities matrix of the stakeholders

正确答案：B 你的答案：B

解析：解析：PMBOK（6）P512-13.1.2.3，相关方分析。题干中的关键字：“两个相关方对项目目标有分歧”“文档规定不能与任意相关方直接互动”。由题干可知，相关方对目标有分歧，需要了解每个相关方他们的目标时什么。所以执行分析，并根据提示提交给高层，选项B正确。根本原因分析没有相关方分析直接，排除A。相关方参与计划与项目目标无关，排除C。角色和职责矩阵与项目目标无关，排除D。

14、 [单选] 某有着众多相关方的复杂项目处于执行阶段，此时由于管理层的决定，项目发起人发生变更。听闻该新项目发起人的消息后，项目经理应该做什么？
A complex project with many stakeholders is in the execution phase, at which point the project sponsor changes due to management's decision. What should the project manager do when he hears about the new project sponsor?

A：将项目发起人变更的情况告知变更控制委员会(CCB)，并使之获批。 Inform the Change Control Board (CCB) of the change of the project sponsor and approve it
B：安排与新项目发起人举行紧急会议，告知其最新的工作绩效状态。 Schedule a contingency meeting with the new project sponsor to inform them of their latest work performance status
C：告知新项目发起人，需要先完成详细的工作交接才能推荐项目 Inform the new project sponsor that a detailed handover of work is required before the project can be recommended
D：安排与新项目发起人开会，了解战略目标，确保理解一致 Arrange meetings with new project sponsors to understand strategic objectives and ensure consistent understanding

正确答案：D 你的答案：D

解析：解析：PMBOK（6）P512-13.1.2.3，相关方分析。题干中的关键字：“项目发起人发生变更”。发起人发生了变化，由于发起人负责项目章程，所以需要和其确认他对项目目标的认识和当前项目目标保持一致，选项D正确。发起人变化和变更无关，排除A。了解工作绩效在D选项之后，排除B。选项C和题目无关，排除。

15、 [单选] 在启动会议后，项目经理对相关方的权利和利益有了更深的了解。项目经理应将这些信息记在何处？
After the initiation meeting, the project manager has a better understanding of the rights and interests of the stakeholders. Where should the project manager keep this information?

A：相关方参与计划 The Stakeholder engagement plan
B：相关方的机密记录 Confidential records of the stakeholders
C：沟通管理计划 The Communications management plan
D：风险登记册 The risk register

正确答案：A 你的答案：A

解析：解析：PMBOK（6）P522-13.2.3.1，相关方参与计划。题干中的关键字：“相关方的权利和利益”“记在何处”。概念性题目，相关方登记册或者相关方参与计划，选项A正确。选项B在PMBOK中不存在，排除。沟通管理计划和风险等级册不包含相关方的权利利益，排除CD。

16、 [单选] 某项目正在其生命周期的不同阶段取得进展，当前的项目相关方不再参与项目工作，项目经理首先应该做什么？
A project is making schedule at different phases of its life cycle; the current project stakeholder is no longer involved in the project. What should the project manager do first?

A：与受项目工作或项目结果影响最大的相关方协商 Negotiate with the stakeholders most affected by the project's work or project results
B：审视相关方所在社区，并更新相关方参与计划 Review the communities in which the stakeholders are located and update stakeholder engagement plan
C：确保所有团队成员都参加相关方参与的活动 Ensure that all team members engage in the activities of the stakeholder
D：了解富有成效的相关方参与的价值 Understand the value of engaging productive stakeholders

正确答案：B 你的答案：B

解析：解析：PMBOK（6）P535-13.4.3.3，相关方参与计划。题干中的关键字：“相关方不再参与项目工作”。项目经理需要做的事情就是提高相关方的参与，所以选择能够提高全体相关方参与的选项，选项B正确。仅管理最大的相关方不能保证项目成功，排除A。团队参加相关方活动不能保证相关方参与，C排除。相关方参与的价值无需了解，相关方知识领域的价值就是相关方参与的价值，排除D。

17、 [单选] 项目经理注意到，随着项目一拖再拖，很多相关方包括项目发起人都不出席项目状态通报会或阅读项目状态沟通报告。项目经理如何才能提高相关方的参与度？
The project manager notices that as the project drags on, and many stakeholders, including project sponsors, do not attend the project status briefing or read the project status communication report. How can a project manager increase the engagement of stakeholders?

A：修订沟通管理计划 Revise the communications management plan
B：使用他们自己的网络联系和影响相关方 Use their own networks to connect and influence stakeholders
C：修订相关方参与计划 Revise the stakeholder engagement plan
D：规定必须出席这些会议 Stipulate that these meetings must be attended

正确答案：C 你的答案：C

解析：解析：PMBOK（6）P535-13.4.3.3，相关方参与计划。题干中的关键字：“很多相关方不出席项目状态通报”“提高相关方参与度”。问题很明确，提高相关方的参与度，那么就是相关方参与计划相关的内容，选项C正确。沟通管理计划不提高相关方参与度，排除A。影响相关方也需要按照相关方参与计划来执行，排除B。规定必须出席太强硬，排除D

19、 [单选] 某项目经理正在制定最终的项目进度计划，正在与相关方一起进行最终审核。某技术相关方未出席该重要会议。项目经理接下来应该采取什么措施？
A project manager is developing a final project schedule and is working with the stakeholders to finally review it. A technique stakeholder did not attend the important meeting. What should the project supervisor do next?

A：将该相关方问题上报给项目发起人，以寻求支持 Escalate the stakeholder issue to the project sponsor for support
B：在该技术相关方参加的下次项目团队会议上讨论该技术问题 Discuss the technical issue at the next project team meeting attended by the technique stakeholder
C：提交项目进度计划，以便所有相关方都能达成共识并批准该进度计划 Submit a project schedule so that all stakeholders can reach agreements and approve the schedule
D：与该技术相关方开会，单独询问其意见，与其达成一致意见 Have a meeting with the technique stakeholders, ask for their opinions individually, and reach agreements with them

正确答案：D 你的答案：D

解析：解析：PMBOK（6）P535-13.4.2.6，会议。题干关键字：“相关方未出席该重要会议”。项目经理需要相关方确认该相关方对与目前项目决议的认同。选项D正确。项目未失控，无需上报，排除A。下次会议太消极，排除B。要先确认未参与的相关方的意见，排除C。

21、 [单选] 在某矩阵型组织。由于关键团队成员无法投入所需时间，项目经理的工作已落后于进度计划。项目经理应该做什么？
In a matrix organization, the project manager's work has fallen behind schedule because key team members have not been able to commit the required time. What should the project manager do?

A：雇佣将全心投入项目工作的额外资源 Hire additional resources that will be devoted to the work on the project
B：让项目资源与其职能部门经理开会确定解决方案 Have project resources meet with functional managers to determine solutions
C：参照相关方登记册，了解如何解决资源优先级的问题 Refer to the stakeholder register to see how resource prioritization issues are addressed
D：更新进度计划，以便正确反映基于可用资源的新项目时间表。 Update the schedule to correctly reflect the schedule of new items based on available resources

正确答案：C 你的答案：C

解析：解析：PMBOK（6）P532-13.4.1.2，相关登记册。题干关键字：“关键团队成员无法投入所需时间”。项目经理需要解决团队成员无法投入时间的问题。所以选择可能能够解决这个问题的选项，选项C正确。雇佣额外资源需要变更，排除A。和职能经理开会能解决问题，但是应该是项目经理和职能经理开会，排除B。更新项目时间表不解决资源无法投入时间的问题，排除D

22、 [单选] 在与项目相关方举行的上次状态会议上，项目团队审视了几项风险。其中一位相关方将该讨论作为未遵守项目进度计划的借口。项目经理该做什么？
At the last status meeting with stakeholders, the project team reviewed several risks. One of the stakeholders used the discussion as an excuse for not complying with the project schedule. What should the project manager do?

A：扩大该风险讨论的范围，将背景信息和潜在的减轻策略纳入其中 Broaden the scope of this risk discussion to include background information and potential mitigation strategies
B：在未来的会议中将关于风险的话题排除出去，并相应地重新拟定会议议程 Exclude risk topics from future meetings and reformulate the agenda accordingly
C：请求与相关方单独开会，讨论该反馈 Request a separate meeting with the stakeholders to discuss the feedback
D：对相关方反馈的准确性提出质疑并将该反馈上报 Question the accuracy of feedback from stakeholder and escalate the feedback

正确答案：C 你的答案：C

解析：解析：PMBOK（6）P534-13.4.2.5，人际关系与团队技能。题目中的关键字：“一位相关方”“未遵循项目进度计划”。相关方没有可能因为误解导致没有按照计划参与项目，需要加强该相关方的参与。选择监督相关方参与的工具，选项C正确。题目问题和风险无关，排除A，直接剔除议题太绝对,排除B，项目未失控，排除D。

23、 [单选] 为了保护环境，市政会正计划在该市的农村地区建设一座废物回收厂，项目经理首先应为市政会做什么？
To protect the environment, the council is planning to build a waste recovery plant in the city's rural areas. What should the project manager do first for the Council?

A：制定一份列明时间和成本估算的初步项目管理计划 Develop a preliminary project management plan with time and cost estimates
B：将项目建议书提交给市政府，请求安排预算 Submit the project proposal to the city and ask for a budget
C：聘请顾问编制该工厂的初步工程设计 Employ a consultant to prepare a preliminary engineering design for the plant
D：识别项目相关方，并分析其兴趣和潜在影响 Identify project stakeholders and analyze their interests and potential impacts

正确答案：D 你的答案：D

解析：解析：PMBOK（6）P508,识别相关方。题目中的关键字：“市政会正计划再……建设……回收厂”“首先做什么”。由题目可知，项目处于启动阶段，再顺序上最先进行的活动。选项D正确，识别相关方。制定项目计划是规划阶段，排除A。题目中没有提到采购过程，排除B，工程设计属于执行阶段，排除C。

24、 [单选] 由于全球金融条件恶劣，一家外部金融机构在项目执行阶段成为新的关键相关方，项目经理应该如何与该相关方进行互动？
Due to poor global financial conditions, an external financial institution becomes a new key stakeholder in the project execution phase. How should the project manager interact with this stakeholder?

A：令其满意 Make them satisfied
B：监督 Supervision
C：重点管理 Focus on management
D：随时告知 Inform at any time

正确答案：C 你的答案：C

解析：解析：PMBOK（6）P512-13.1.2.4，权力利益方格。题目关键字：“关键相关方”。关键相关方必然能够对项目有较大的权利和重要的利益，应为重点关注。选项C正确。其他项目都不是管理重点相关方的策略，排除ABD。

25、 [单选] 在一次管理层指导委员会会议上，相关方对每周状态报告显然都置之不理，缺乏相关方参与导致人们不确定该如何实施新系统培训。项目经理应如何确保让相关方适当的参与进来？
At a management steering committee meeting, stakeholders apparently ignored the weekly status report, and the lack of involvement of stakeholders caused people to be uncertain about how to implement the new system training. How should the project manager ensure appropriate stakeholder involvement?

A：向相关方询问每周状态报告方面的反馈，并采纳他们的合理建议 Ask stakeholders for feedback on the weekly status report and take their reasonable suggestions
B：编制更精简的每周状态报告，更少的关注跟踪衡量指标，更多的关注进度计划 Prepare more streamlined weekly status reports, focus less on tracking metrics, and focus more on schedule planning
C：与管理层指导委员会一起查阅项目章程，帮助确保相关方获得授权 Review the project charter with the management steering committee to help ensure that stakeholder are authorized
D：将缺乏相关方参与这一点增加到风险登记册之中，并将这些信息包含在下一份状态报告中 Add the lack of stakeholder engagement to the risk register and include this information in the next status report

正确答案：A 你的答案：A

解析：解析：PMBOK（6）P534-13.4.2.5，积极倾听。题干关键字：“相关方对每周状态报告显然都置之不理”“确保相关方适当的参与进来”。题目中明确相关方不愿意参与项目活动而造成后果，需要让相关方参与进来，选择监督相关方参与的工具，选项A正确。精简状态报告并不解决题目问题，排除B。项目章程是给项目经理授权，排除C。添加到风险登记册可以做为正确选项，但是后半句没有A积极，所以不选D。

26、 [单选] 某项目正值执行阶段，工厂工人已被确定为新的相关方群体，为了成功交付项目目标组织成果，需要让他们参与进来。项目经理该做什么？
A project is in its execution phase and factory workers have been identified as a new stakeholder group that needs to be involved in order to successfully deliver the organizational results of the project objectives. What should the project manager do?

A：将这些相关方识别为一项执行风险，将之记入风险登记册，并制定应对措施 Identify these stakeholders as an execution risk, register them in the risk register, and develop countermeasures
B：将工厂工人列为不应纳入相关方登记册的次级相关方 Include factory workers as sub-stakeholders that should not be included in the stakeholder register
C：审核并更新相关方登记册，对其成员资格和态度的变更情况进行管理 Review and update the stakeholder register and manage changes in their membership and attitudes
D：修改项目管理计划，将该新相关方群体纳入其中 Modify the project management plan to include this new stakeholder group

正确答案：C 你的答案：C

解析：解析：PMBOK（6）P514-13.1.3.1，相关方登记册。题干中的关键字：“确定为新的相关方”“让他们参与进来”。由题目可知识别到了新的相关方，那么首要工作就是要进行相关方分析并更新相关方登记册。选项C正确。识别新的相关方并不产生风险，排除A，相关方必须列入相关方登记册，排除B，项目管理计划相对于相关方登记册太过笼统，没有C精确，排除D。

27、 [单选] 在项目规划期间，关键相关方不同意所需的测试和检查，若要解决这个问题，项目经理首先应该做什么？
What should the project manager do first to resolve the issue of key stakeholders not agreeing to the required tests and inspections during project planning?

A：安排一次相关方会议 Arrange a meeting involving the stakeholders
B：参考组织过程资产 Refer to organizational process assets
C：探索经验教训知识库 Explore lessons learned repository
D：执行成本效益分析 Execute cost-benefit analysis

正确答案：A 你的答案：A

解析：解析：PMBOK（6）P528-13.3.2.5，会议。题干中的关键字：“相关方不同意”。由于相关方拒绝建议，所以项目经理需要了解相关方拒绝的原因，所以和相关方安排会议沟通是正确选择，选项A正确。不知道原因的情况下，参考组织过程资产和经验教训知识库、进行成本效益分析都不会得到答案，排除BCD。

28、 [单选] 一些关键相关方未能参加初步项目会议。在这次会议之后，项目经理应该做什么？
Several key stakeholders were unable to attend the preliminary project meeting. What should the project manager do after this meeting?

A：通知项目发起人 Notify the project sponsor
B：执行高层级风险分析 Execute high-level risk analysis
C：评估相关方参与计划 Assess stakeholder engagement plan
D：评估沟通管理计划 Evaluate communications management plans

正确答案：C 你的答案：C

解析：解析：PMBOK（6）P532-13.4.1.1，相关方参与计划。题干中的关键字：“一些相关方未能参加……会议”“会议之后”。题目中说相关方未能参与项目那么就需要参阅相关方参与计划，看是否合理。选项C正确。项目状态未失控，不用上报排除A，高层次风险一般用于制定项目章程，此处不适用排除B，题目中未提到相关方是因为未得到通知而不参与项目的，排除D

29、 [单选] 在收到授权的范围更新后，项目经理重新制定进度计划，项目经理下一步应该做什么？
After receiving the authorized scope update, the project manager resets the schedule. What should the project manager do next?

A：继续执行项目，然后通知发起人 Proceed with the project and notify the sponsor
B：通知相关方以获得他们的支持 Notify the stakeholders to obtain their support
C：开始项目执行，然后通知团队 Start project execution, then notify the team
D：通知团队并获得他们的支持 Notify the team and get their support

正确答案：B 你的答案：B

解析：解析：PMBOK（6）P525-13.3.1.2，变更日志。题目关键字：“授权的范围更新后”“重新制定进度计划”。进行了授权的更新说明项目经历了变更，那么根据管理相关方参与的要求，变更过后要通知相关方变更的信息，选项B正确。变更需要通知所有利益相关的相关方，仅通知发起人或者团队是不行的，排除ACD。

30、 [单选] 一个项目已经获得批准，且团队已准备好收集需求，关键参与者和主题专家（SMEs）未能参加需求收集会议，这会影响项目的进度计划和执行。项目经理应该做什么？
A project has been approved and the team is ready to collect requirements, however, key participants and subject matter experts (SMEs) failed to attend the requirements gathering meeting, which can affect project schedule and execution. What should the project manager do?

A：审查项目章程，并将问题升级上报给项目集经理 Review the project charter and report the issue to the program manager
B：更新资源管理计划并请求分配新的资源 Update the resource management plan and request to allocate new resources
C：在风险登记册中记录该问题，并在领导会议期间报告 Document the issue in the risk register and report it during the leadership meeting
D：参考相关方参与计划并确保资源协议得到兑换 Refer to the stakeholder engagement plan and ensure that the resource agreement is redeemed

正确答案：D 你的答案：D

解析：解析：PMBOK（6）P140-5.2.1.2，相关方参与计划。题干关键字：“关键参与者和主题专家未能参加需求收集会议”。相关方未参加会议，且没有提出沟通有问题，则相关方参与计划有问题或者未得到执行。选项D正确。项目章程是授权项目经理使用资源，和相关方参与无关，排除A。资源管理计划是获取资源，排除B，事情已经发生，不再是风险，排除C。

3、 [单选] 项目经理正在记录一个有大量相关方项目的相关方参与情况。项目经理对相关方彼此之间的关系不清楚。项目经理该做什么来更清楚地了解这些相关方？
The project manager is documenting the stakeholder engagement of a project involved with a large number of stakeholders. The project manager is not clear about the relationship between the stakeholders. What should the project manager do to understand these stakeholders more clearly?

A：构建相关方思维导图 Build a Mind-Mapping for the stakeholders
B：审查各相关方过往的项目文件 Review past project documents of all stakeholders
C：审查相关方参与度评估矩阵 Review the stakeholder engagement assessment matrix
D：请求与发起人和团队开会讨论相关方事宜 Request a meeting with the sponsor and team to discuss matters concerned with the stakeholders

正确答案：A 你的答案：C

解析：解析：PMBOK（6）P521，13.2.2.5规划相关方参与-思维导图。思维导图用于对相关方信息、相互关系以及他们与组织的关系进行可视化整理。选项C，相关方参与度评估矩阵用于将相关方当前参与水平与期望参与水平进行比较。选项D，发起人通常出现在启动和收尾两个过程。

18、 [单选] 某项目预测会在运行过程中出现重要变更。项目经理发现，关键相关方拒不参加需求收集会，阻挠项目取得进展。项目经理应采取哪些措施提高相关方的参与度？
A project forecasts significant changes in the course of operation. The project manager found that the refusal of key stakeholders to engage in the demand gathering prevented the project from scheduleing. What should the project manager do to increase the engagement of the stakeholders?

A：使用相关方参与度评估矩阵，识别相关方阻挠哪些方面工作，并与其建立积极的关系，消除其顾虑 Use the stakeholder engagement assessment matrix to identify areas of obstruction and build positive relationships with stakeholders to address their concerns
B：通过将该问题上报给项目指导委员会促使人们更加关注这一情况，并遵循高级管理人员的建议。 Make people more concerned about the situation by escalating the issue to the project steering committee, and follow the recommendations of senior management
C：先将该问题记入风险日志，并评估对项目进度计划的影响，然后再将之上报给项目指导委员会。 Document the issue in the risk log and assess the impact on the project schedule, before escalating it to the project steering committee
D：将所有已知需求纳入范围管理计划，并获得所有关键相关方批准 Include all known requirements in the scope management plan and obtain approval from all key stakeholders

正确答案：A 你的答案：B

解析：解析：PMBOK（6）P533-13.4.2，监督相关方参与-工具与技术。题干关键字：“相关方拒不参加”“阻挠项目”“提高相关方参与”。题目中要求我们找到在执行过程中提高相关方的参与程度，选项A正确。项目还未脱离项目经理控制，无需上报，排除BC。题目中无范围相关的内容，排除D。

20、 [单选] 某国际公司的管理委员会决定为人力资源部门实施一个新的IT平台。该项目已指派项目经理，并已开始识别相关方。项目经理该怎么做？
The management committee of an international company decided to implement a new IT platform for human resources. The project has assigned a project manager and has begun to identify the stakeholders. What should the project manager do?

A：制作一幅思维导图，以确保发现所有有关的相关方和职能部门 Create a Mind-Mapping to ensure that all stakeholder and functions are found
B：让管理委员会提供该项目相关方的姓名 Let the Management Committee provide the name of the stakeholder
C：将项目发起人和项目团队成员纳入相关方名单，然后举办启动研讨会，从而发现其他相关方。 Include project sponsors and project team members in the list of stakeholders, and then hold an initiation workshop to identify other stakeholders
D：安排与人力资源部门总监开会，并让他们提供一份受影响相关方的名单 Arrange a meeting with the Director of Human Resources and have them provide a list of affected stakeholders

正确答案：C 你的答案：A

解析：解析：PMBOK（6）P514-13.1.2.5，会议。题干中的关键字：“开始识别相关方”。根据题干中的关键字，寻找识别相关方的工具以及识别相关方的产出，选项C正确。工具无法确保发现所有相关方，太绝对，排除A。识别相关方不止于名单，还要对相关方进行分析，排除BD。

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