工作中常用的oracle数据库sql
2024-05-12 22:47:25
远程桌面测试数据库账号：
gimopr/gimap12345@(DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = 10.31.10.17)(PORT = 1531))(CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = t1eim)))坐席组/坐席/机构码
select a.id_gim_dic_item as dicItemId,a.dic_type as dicType,b.dic_name as dicName,a.item_code as itemCode,a.item_name as itemName,a.item_order as itemOrder,a.parent_id as parentId,c.item_name as parentName,a.created_by as createdBy,a.date_created as createdDate,a.updated_by as updatedBy,a.date_updated as updatedDatefrom gim_dic_item a, gim_dic_type b,gim_dic_item cwhere a.dic_type = b.dic_typeand a.parent_id = c.item_code(+)and a.dic_type = c.dic_type(+)and a.dic_type = 'CKY_DEPT'数据库查询机构码
select * from gim_dic_item t where t.dic_type = 'CKY_DEPT'1.客户绑定信息select t.client_im_no 客户openid,t.im_nickname 昵称,t.mobile_no 手机号,t.customer_no 客户号,t.client_name 姓名,(casewhen t.bind_status = '0' then'已绑定'else'未绑定'end) 绑定状态,t.date_bind 绑定时间,t.date_unbind 解绑时间,t.car_no 车牌号,(casewhen y.current_status = '1' then'关注'else'取消关注'end) 关注状态,t.pa_im_no 微应用号from gim_client_contact t, gim_client_subscription ywhere t.client_im_no = y.client_im_noand t.pa_im_no = y.pa_im_noand t.mobile_no = '13001296085';select t.client_im_no 客户openid,t.im_nickname 昵称,t.mobile_no 手机号,t.customer_no 客户号,t.client_name 姓名,(casewhen t.bind_status = '0' then'已绑定'else'未绑定'end) 绑定状态,t.date_bind 绑定时间,t.date_unbind 解绑时间,t.car_no 车牌号,(casewhen y.current_status = '1' then'关注'else'取消关注'end) 关注状态,t.pa_im_no 微应用号,x.id_gim_task_info 会话ID,x.date_created 会话开始时间,to_char(x.date_completed, 'yyyy-MM-dd hh24:mi:ss') 会话结束时间,x.task_status 会话状态,z.um_id 坐席UM,z.name 坐席姓名from gim_client_contact t,gim_client_subscription y,gim_task_info x,gim_agent_info zwhere t.client_im_no = y.client_im_noand t.pa_im_no = y.pa_im_noand t.id_gim_client_contact = x.id_gim_client_contact(+)and x.id_gim_agent_info = z.id_gim_agent_infoand t.mobile_no = '15663055058';绑定记录：
select y.client_im_no 客户openid,t.client_name 客户姓名,t.party_no 客户号,(casewhen t.bind_status = '0' then'绑定'else'解绑'end) 绑定状态,t.date_created 时间from gim_bind_record t, gim_client_contact ywhere y.id_gim_client_contact = t.id_gim_client_contactand y.client_im_no='oH-vNswOe6oWxsgjaTQBxRyQFP5A';2.坐席渠道权限select distinct a.um_id as umId,b.permission as permission from gim_agent_info a,gim_agent_permission b where a.id_gim_agent_info = b.id_gim_agent_infoand a.um_id = 'TONGWEILIN890' order by b.permission 3.好贷派工坐席信息查询SELECT b.*from gim_agent_permission a,gim_agent_info b,gim_agent_group_relation c,gim_busi_agrp_relation d,gim_business_info ewhere a.id_gim_agent_info = b.id_gim_agent_infoand b.id_gim_agent_info = c.id_gim_agent_infoand c.id_gim_agent_group = d.id_gim_agent_groupand d.id_gim_business_info = e.id_gim_business_infoand e.business_type in ('HD01')and a.permission = '01' and b.um_id='CAOXUE244'and rownum=1派工查询：
select cc.mobile_no,cc.client_im_no,cc.im_nickname,cc.client_name,t.id_gim_task_info,t.date_created,t.task_status,u.um_id,u.name
from gim_client_contact cc, gim_task_info t, gim_agent_info u
where cc.client_im_no = 'oGFrljp_3F5Ogk1p1KiVR-BZvTws'and cc.id_gim_client_contact = t.id_gim_client_contactand t.id_gim_agent_info = u.id_gim_agent_info查询会话select /* index(cc MSG_INFO_IM_NO )*/* from gim_msg_info cc where 1 = 1
-- and cc.date_created >= to_date('2015-08-28', 'yyyy-mm-dd') and cc.client_im_no='oH-vNsxk3EsSW5DQMEZXbntktfFQ'and cc.id_gim_task_info = '1E597C349FF005D6E053A31F210ADB2A'select t.id_gim_task_info,t.date_created,t.task_status
from gim_client_contact c, gim_task_info t
where c.client_im_no = 'oH-vNsxk3EsSW5DQMEZXbntktfFQ'and c.id_gim_client_contact = t.id_gim_client_contact坐席派工：
select cc.mobile_no,cc.client_im_no,cc.im_nickname,cc.client_name,cc.customer_no,t.customer_no,t.id_gim_task_info,t.date_created,to_char(t.date_completed,'yyyy-MM-dd hh24:mi:ss'),t.task_status,u.um_id,u.name
from gim_client_contact cc, gim_task_info t, gim_agent_info u
where u.um_id='LIUSHAN765'and cc.im_nickname in ('匿名363','匿名183','匿名91','匿名613')and cc.id_gim_client_contact = t.id_gim_client_contactand t.id_gim_agent_info = u.id_gim_agent_infoand t.date_created>=to_date('2015-10-19','yyyy-MM-dd')order by t.date_created会话查询：
select cc.mobile_no 手机号,cc.client_im_no 客户openid,cc.im_nickname 昵称,cc.client_name 客户姓名,t.customer_no 客户号,t.id_gim_task_info 会话id,t.date_created 会话开始时间,to_char(t.date_completed, 'yyyy-MM-dd hh24:mi:ss') 会话结束时间,t.task_status,u.um_id 坐席um,u.name 坐席姓名,cc.pa_im_no,cc.date_bind,a.namefrom gim_client_contact cc,gim_task_info t,gim_agent_info u,GIM_AGENT_GROUP A, ---坐席组表GIM_AGENT_GROUP_RELATION B ---坐席-坐席组关系表where cc.id_gim_client_contact = t.id_gim_client_contactand t.id_gim_agent_info = u.id_gim_agent_infoAND t.ID_GIM_AGENT_INFO = b.ID_GIM_AGENT_INFOAND B.ID_GIM_AGENT_GROUP = A.ID_GIM_AGENT_GROUPand u.um_id='ZHOURUYUAN842'
--and cc.im_nickname in ('匿名363','匿名183','匿名91','匿名613')
--and cc.client_im_no = 'oLeTpjhvfel6TzwTLNJ9w38PL1iQ'
--and cc.mobile_no='13380059921'
--and cc.pa_im_no = 'gh_213aa2f7f260'
--and t.customer_no='LOAN-3441174929'--and t.pa_im_no = 'gh_2ade6f03a430'--and t.date_created >= to_date('2017-08-29', 'yyyy-MM-dd')order by t.date_created descselect distinct j.group_name 业务名称,t.ID_GIM_TASK_INFO 会话ID,DECODE(t.PA_IM_TYPE,'01','微信','02','在线客服','03','短信平台','04','邮件平台','06','天下通','07','个人微信','08','支付宝钱包','09','APP在线客服','10','IVR','11','音视频') 渠道,u.um_id 坐席um,u.name 坐席姓名,u.seat_no 坐席工号,a.name 坐席组名称,cc.im_nickname 昵称,cc.client_name 客户姓名,cc.mobile_no 手机号,t.date_created 会话开始时间,to_char(t.date_completed, 'yyyy-MM-dd hh24:mi:ss') 会话结束时间,k.SATISFY_TAG 客户评价,k.EVALUATE_CONTENT 评价内容from gim_client_contact cc, ---客户信息表gim_task_info t, ---会话信息表gim_agent_info u, ---坐席信息表GIM_AGENT_GROUP A, ---坐席组表GIM_AGENT_GROUP_RELATION B, ---坐席-坐席组关系表GIM_EVALUATE_INFO k, ---评价表GIM_ADMIN_GROUP j ---行政组表where t.id_gim_client_contact = cc.id_gim_client_contactand t.id_gim_agent_info = u.id_gim_agent_infoAND t.ID_GIM_AGENT_INFO = b.ID_GIM_AGENT_INFOAND B.ID_GIM_AGENT_GROUP = A.ID_GIM_AGENT_GROUPand A.id_gim_admin_group = j.id_gim_admin_groupand t.id_gim_task_info = k.id_gim_task_info(+)-- and u.um_id = 'SHENDONG139' --- 坐席um-- and cc.Client_Name like '%张三%' --客户姓名and cc.im_nickname like '%匿名1103%' --客户昵称and cc.mobile_no = '13380059921' ---手机号and a.name like '%信用卡%' ---坐席组and t.pa_im_type='01'---渠道--and k.satisfy_tag='5'---会话评价
and t.date_created >= to_date('2016-10-14', 'yyyy-MM-dd') ---会话时间
--and t.date_created < to_date('2016-10-29', 'yyyy-MM-dd') ---会话时间order by t.date_created desc客户关注相关：select *from gim_client_subscription_log t, gim_client_subscription ywhere t.id_gim_client_subscription = y.id_gim_client_subscriptionand y.client_im_no = 'oLeTpjqUeAej4RSdDwzpUZjfO_L0'select count(0)from gim_client_subscription twhere --t.pa_im_no = 'gh_1cd55f80c8fe' ---普惠t.pa_im_no = 'gh_213aa2f7f260' ---新渠道产险-- and t.pa_im_type='01'and t.date_last_subscription >= trunc(sysdate - 280 / 24 / 60) ----十分钟,关注-- and t.date_last_cancel >= trunc(sysdate - 280 / 24 / 60) ----十分钟,取消关注根据坐席坐席组查询会话
select cc.mobile_no,cc.client_im_no,cc.im_nickname,cc.client_name,cc.customer_no,t.customer_no,t.id_gim_task_info,t.date_created,to_char(t.date_completed,'yyyy-MM-dd hh24:mi:ss'),t.task_status,u.um_id,u.name
from gim_client_contact cc, gim_task_info t, gim_agent_info u ,gim_agent_group_relation a,GIM_AGENT_GROUP y
where cc.id_gim_client_contact = t.id_gim_client_contactand t.id_gim_agent_info = u.id_gim_agent_infoand u.id_gim_agent_info = a.id_gim_agent_infoand a.id_gim_agent_group=y.id_gim_agent_groupand y.id_gim_agent_group in ('E981218FC50B323AE043A01F210A870A','E981218FC50C323AE043A01F210A870A')and t.date_created>=to_date('2015-11-18','yyyy-MM-dd')order by t.date_created根据指令查询话术SELECT P.PARAMETER_NAME paramerterNameFROM GIM_PARAMETER PWHERE P.PARAMETER_TYPE ='221935_2' ---systemId _businessType 参数1_2and P.PARAMETER_CODE='2_5' ---businessType_order 参数2_3and P.SYSTEM_ID = '10000' ---系统idand rownum=1坐席信息查询：
SELECT distinct G.GROUP_NAME groupName,Y.ID_GIM_AGENT_INFO id,Y.UM_ID umId,Y.NAME agentName,A.NAME seatName,Y.NICKNAME nickname,Y.IP ip,c.permission permission, ---权限 01-微信 02-在线客服 03-短信 04-邮件 06-天下通 07-个人微信 08-支付宝 09-APP 10-IVRY.VERSION version,Y.CURRENT_STATE currentState,Y.ONLINE_STATUS onlineStatus,Y.EXTENSION_NO extensionNo,Y.MAX_PROCESS_NUMBER maxProcessNumber,Y.CURRENT_PROCESS_NUMBER currentProcessNumber,Y.Max_Sendcount maxSendCount,Y.max_sendemail_count maxSendEmailCount,Y.DEPARTMENT_CODE departmentCode,Y.DEPARTMENT_NAME departmentNameFROM GIM_ADMIN_GROUP G, ---行政组表（坐席组的上级）GIM_AGENT_ADMIN_RELATE Z, ---坐席与行政组关联表GIM_AGENT_INFO Y, ---坐席信息表GIM_AGENT_GROUP A, ---坐席组表GIM_AGENT_GROUP_RELATION B, ---坐席-坐席组关系表GIM_USER_ROLE_RELATE ur,--- 用户角色关联表GIM_ROLE_DATA_RELATE dr,---角色与数据关系表gim_agent_permission c ---坐席权限表WHERE G.ID_GIM_ADMIN_GROUP = Z.ID_GIM_ADMIN_GROUPAND Z.ID_GIM_AGENT_INFO = Y.ID_GIM_AGENT_INFOAND B.ID_GIM_AGENT_INFO = Y.ID_GIM_AGENT_INFOAND B.ID_GIM_AGENT_GROUP = A.ID_GIM_AGENT_GROUPAND ur.ID_GIM_ROLE = dr.ID_GIM_ROLEand Y.ID_GIM_AGENT_INFO = c.id_gim_agent_infoand dr.DATA_TYPE = '00'and dr.DATA_ID = A.ID_GIM_AGENT_GROUPAND Y.IS_ACTIVE = 'Y'and y.um_id = 'XUCAN464';坐席数据采集：
SELECT A.NAME seatName,(sum(case when Y.ONLINE_STATUS = 0 then 1 else 0 end)) 离线人数,(sum(case when Y.ONLINE_STATUS = 1 then 1 else 0 end)) 在线人数,(sum(case when Y.ONLINE_STATUS = 2 then 1 else 0 end)) 示忙人数FROM GIM_AGENT_INFO Y, ---坐席信息表GIM_AGENT_GROUP A, ---坐席组表GIM_AGENT_GROUP_RELATION B ---坐席-坐席组关系表WHERE Y.ID_GIM_AGENT_INFO = B.ID_GIM_AGENT_INFOAND B.ID_GIM_AGENT_GROUP = A.ID_GIM_AGENT_GROUPAND Y.IS_ACTIVE = 'Y'group by A.NAME坐席状态查询
select t.um_id 坐席Um,(casewhen t.state = '0' then'离线'when t.state = '1' then'在线'when t.state = '2' then'示忙'elset.stateend) 坐席状态,t.date_created 状态开始时间,t.date_updated 状态结束时间from gim_agent_state twhere t.um_id = 'ZHANGQIAN213'and t.date_created >= date '2016-06-14'and t.date_created<date '2016-06-15';已删坐席查询select distinct y.id_gim_agent_info id,y.um_id umId,y.name agentName,y.nickname nickname,y.ip ip,y.current_state currentState,y.extension_no extensionNo,y.max_process_number maxProcessNumber,y.current_process_number currentProcessNumber,g.namefrom gim_agent_group g, gim_agent_admin_relate z, gim_agent_info ywhere g.id_gim_admin_group = z.id_gim_admin_groupand z.id_gim_agent_info = y.id_gim_agent_info--and g.id_gim_agent_group = #agentGroupId#and y.um_id='WANGFEI982'and y.id_gim_agent_info not in(select c.id_gim_agent_infofrom gim_agent_group_relation c)and y.is_active = 'Y'SELECT a.mobile_no 手机号,a.client_name 客户姓名,a.im_nickname 客户昵称,(casewhen t.action_type = '1' then'关注'else'取消关注'end) 状态,t.date_created 时间from GIM_CLIENT_SUBSCRIPTION_LOG t,GIM_CLIENT_SUBSCRIPTION y,gim_client_contact awhere t.id_gim_client_subscription = y.id_gim_client_subscriptionand y.client_im_no = a.client_im_noand y.client_im_no = 'oLeTpjl5nClMudWZ0ZvVyFb0IduY'信用卡解绑：
select count(0)from gim_client_contact twhere t.pa_im_no = 'gh_5505cf46c5ec'and t.bind_status = '1'and t.date_unbind is not nulland t.date_unbind >= to_date('2016-01-25', 'yyyy-MM-dd')and t.date_unbind < to_date('2016-02-01', 'yyyy-MM-dd')平安寿险在线客服会话记录采集SELECT distinct A.ID_GIM_TASK_INFO,DECODE(B.PA_IM_TYPE,'01','微信','02','在线客服','03','短信平台','04','邮件平台','06','天下通','07','个人微信','08','支付宝钱包','09','APP在线客服') as PARAMETER_CODE,F.NAME as GROUPNAME,D.UM_ID,D.NAME as AGENTNAME,NVL(B.CLIENT_NAME,B.IM_NICKNAME) as CLIENTNAME,NVL(B.MOBILE_NO,'') as MOBILE_NO,to_char(A.DATE_CREATED, 'yyyy-MM-dd hh24:mi:ss') as DATE_CREATED,(casewhen A.date_completed is null then''elseto_char(A.date_completed, 'yyyy-MM-dd hh24:mi:ss')end) as DATE_UPDATED,C.SATISFY_TAG as SATISFY_TAG,C.EVALUATE_CONTENT,B.CLIENT_IM_NOFROM GIM_TASK_INFO A,GIM_CLIENT_CONTACT B,GIM_EVALUATE_INFO C,GIM_AGENT_INFO D,GIM_BUSINESS_INFO G,gim_agent_group_relation E,GIM_AGENT_GROUP FWHERE a.id_gim_client_contact = b.id_gim_client_contactand a.id_gim_task_info = c.id_gim_task_info(+)and a.id_gim_agent_info = d.id_gim_agent_infoand a.business_type = g.business_typeand e.id_gim_agent_info = d.id_gim_agent_infoand e.id_gim_agent_group = f.id_gim_agent_groupand A.TASK_STATUS in ('03', '06')and F.ID_GIM_ADMIN_GROUP ='100241'and F.ID_GIM_AGENT_GROUP ='F078B93F814630B4E043A01F210A4588'and B.PA_IM_TYPE ='09'and A.DATE_CREATED between to_date('2015-12-02'||' 00:00:00', 'yyyy-mm-dd hh24:mi:ss') and to_date('2015-12-02'||' 23:59:59', 'yyyy-mm-dd hh24:mi:ss')order by to_char(A.DATE_CREATED, 'yyyy-MM-dd hh24:mi:ss')信用卡小i
select count(0) from gim_task_info t where t.id_gim_agent_info='D870A80DFF159045E040210A541E3F96' and t.agent_type='02' and t.date_created >= to_date('2015-08-01', 'yyyy-MM-dd')and t.date_created < to_date('2016-01-18', 'yyyy-MM-dd');
select * from gim_agent_robot t where t.id_gim_agent_robot='D74155815C3445C5E0401F0A0F0A292A';
select * from gim_portal_info;
select count(0) from gim_portal_info t where t.business_type='3' and t.created_date >= to_date('2015-08-01', 'yyyy-MM-dd')and t.created_date < to_date('2016-01-18', 'yyyy-MM-dd');银行APP首次响应时间
select date_created 日期,um_id 坐席um,id_gim_task_info 任务ID,(first_response_time - created_date) * 24 * 60 * 60 as 首次响应时间from (select a.id_gim_task_info,a.date_created created_date,c.um_id,to_char(a.date_created, 'yyyy-mm-dd') as date_created,min(b.date_created) first_response_timefrom gim_task_info a,gim_msg_info b,gim_agent_info c,gim_agent_group_relation dwhere a.id_gim_task_info = b.id_gim_task_infoand a.id_gim_agent_info = c.id_gim_agent_infoand c.id_gim_agent_info = d.id_gim_agent_infoand a.channel_type = '09'and a.date_created betweento_date('2016-02-02' || ' 00:00:00', 'yyyy-MM-dd hh24:mi:ss') andto_date('2016-02-02' || ' 23:59:59', 'yyyy-MM-dd hh24:mi:ss')--and a.id_gim_agent_info = 'F57FB52911CF34E7E043A01F210AD4F3'--and d.id_gim_agent_group = v_agent_group_idand c.um_id = 'LUOLISI526'and b.from_type = 'seat'group by a.id_gim_task_info,a.date_created,c.um_id,to_char(a.date_created, 'yyyy-mm-dd'))待发送短信统计：
select to_char(s.date_created, 'yyyymmdd'), count(*)from gim_sms_info swhere s.base_id is nulland is_send = '0'and date_created > to_date('20160308', 'yyyymmdd')group by to_char(s.date_created, 'yyyymmdd')信用卡交易提醒：
select t.char_col1 日期,t.number_col1 天下通交易提醒次数,t.number_col4 微信交易提醒次数from gim_reports_info twhere t.report_id = '00000032' and t.char_col1>='2016-04-04'在线客服会话接通量大于接入量数据：
select t.id_gim_task_info,t.client_im_no,t.socket_id,y.id_portal_info,y.id_gim_task_info,y.sidfrom gim_task_info t, gim_portal_info ywhere t.id_gim_task_info = y.id_gim_task_info(+)and t.business_type = 'SX_1'and t.pa_im_type = '02'and t.date_created >= to_date('2016-03-11', 'yyyy-MM-dd')select to_char(t.date_created, 'yyyy-mm-dd') 日期,(sum(casewhen y.id_portal_info is not null then1else0end)) 接入量,(sum(casewhen t.id_gim_task_info is not null then1else0end)) 接通量from gim_task_info t, gim_portal_info ywhere t.id_gim_task_info = y.id_gim_task_info(+)--and t.business_type = 'SX_1'and t.pa_im_type = '02'and t.agent_type='01'and t.date_created >= to_date('2016-03-01', 'yyyy-MM-dd')and t.date_created < to_date('2016-03-11', 'yyyy-MM-dd')group by to_char(t.date_created, 'yyyy-mm-dd')直通车险新关注粉丝：
select count(0)from GIM_CLIENT_SUBSCRIPTION twhere t.pa_im_no = 'gh_213aa2f7f260'and t.current_status = '1'and t.province not in ('广东', '上海')and t.date_last_subscription >= to_date('2016-02-02', 'yyyy-MM-dd')and t.date_last_subscription < to_date('2016-03-16', 'yyyy-MM-dd');客户聊天记录查询
SELECT b.um_id 坐席um,b.name 坐席姓名,f.id_gim_task_info 会话ID,to_char(f.date_created, 'yyyy-MM-dd hh24:mi:ss') 会话开始时间,to_char(f.date_completed, 'yyyy-MM-dd hh24:mi:ss') 会话结束时间,f.client_im_no 客户openid,to_char(g.date_created, 'yyyy-MM-dd hh24:mi:ss') 消息发送时间,g.from_type 发送方,g.msg_context 聊天内容from gim_agent_info b, ---坐席信息表gim_task_info f, ---会话信息表gim_msg_info g ---聊天信息表where b.id_gim_agent_info = f.id_gim_agent_info and f.id_gim_task_info = g.id_gim_task_infoand f.client_im_no='oLeTpjqzZRtSPWED24D1D_ooC8Z4'人寿app机器人：
select count(0)from gim_task_info twhere t.business_type in ('SX_1', 'SX_2')and t.agent_type = '02'and t.pa_im_type='09'and t.date_created >= to_date('2016-03-18', 'yyyy-MM-dd')and t.date_created< to_date('2016-03-22', 'yyyy-MM-dd')select t.client_im_no 客户openid,(casewhen y.pa_im_type = '01' then'微信'when y.pa_im_type = '02' then'在线客服'when y.pa_im_type = '03' then'短信'when y.pa_im_type = '04' then'邮件'when y.pa_im_type = '06' then'天下通'when y.pa_im_type = '07' then'个人微信'when y.pa_im_type = '08' then'支付宝'when y.pa_im_type = '09' then'APP'when y.pa_im_type = '10' then'IVR'when y.pa_im_type = '11' then'视屏语音'elsey.pa_im_typeend) 渠道,t.from_type 发送方,t.msg_type 消息类型,t.msg_context 消息内容,t.business_typefrom gim_msg_info t, gim_task_info ywhere t.id_gim_task_info = y.id_gim_task_info--and t.from_type = 'client'--and t.msg_type in ('text/plain', 'text')--and t.msg_type in ( 'text')and y.business_type in ('XTAPP_BIZ_01', 'XTAPP_BIZ_02') ---信托--and y.business_type in('SX_1','SX_1') ---寿险--and y.business_type in('XYD_02','9') ---普惠and t.date_created >= to_date('2016-01-01', 'yyyy-mm-dd')绑定粉丝采集：select t.client_im_no 客户openid,t.date_created 关注时间,(case when t.bind_status = '0' then '已绑定' else '未绑定' end) 绑定状态,t.date_bind 绑定时间from gim_client_contact twhere t.pa_im_no = 'gh_7a206b36308e'and t.date_created >= sysdate - 1;
首先投诉组咨询总量：
select *from gim_portal_info a, gim_business_info b, gim_busi_agrp_relation cwhere a.business_type = b.business_typeand b.id_gim_business_info = c.id_gim_business_infoand c.id_gim_agent_group = '1DBE0435BAD003EEE053A31F210A35E2'and a.pa_im_type = '09'and a.created_date betweento_date('2016-03-19 09:30:00', 'yyyy-MM-dd hh24:mi:ss') andto_date('2016-03-19 12:20:00', 'yyyy-MM-dd hh24:mi:ss');行用卡推送数据：
select to_char(t.createddate,'yyyy-mm-dd') 时间,count(0) 总数,
(sum(case when t.pushflag = '0' then 1 else 0 end)) 成功数,
(sum(case when t.pushflag!= '0' then 1 else 0 end)) 失败from gim_pns_push_sent_msg_info twhere --t.templateno = 'MP'and t.createddate >= to_date('2016-04-01', 'yyyy-mm-dd')and t.weappno='PAXYK95511_01' group by to_char(t.createddate,'yyyy-mm-dd')select count(0)from gim_pns_push_sent_msg_info twhere --t.templateno = 'MP'and t.createddate >= to_date('2016-04-01', 'yyyy-mm-dd')and t.pushflag='3'and t.weappno='PAXYK95511_06'--and t.weappno='PAXYK95511_01'--and t.weappno='PINGAN_BANK_01'--and t.failreason='发送天下通消息失败:验证失败'天下通菜单点击消息查询：
select * from gim_msg_info t where t.client_im_no='ED2A433F9D1F46EA29D551369506BA9467B6B5BBA9ED08F2' and t.date_created>= to_date('2016-03-09', 'yyyy-MM-dd');接入、接通量
select t.pa_im_type 渠道, --- 01-微信 02-在线客服 03-短信 04-邮件 06-天下通 07-个人微信 08-支付宝 09-APP 10-IVR 11-音视频count(0) 接通数量from gim_task_info twhere t.business_type = '7'--and t.pa_im_type = '02'and t.agent_type = '01'and t.date_created >=to_date('2016-04-07 00:00;00', 'yyyy-MM-dd hh24:mi:ss')and t.date_created <to_date('2016-04-08 00:00;00', 'yyyy-MM-dd hh24:mi:ss')group by t.pa_im_type;select t.pa_im_type 渠道, --- 01-微信 02-在线客服 03-短信 04-邮件 06-天下通 07-个人微信 08-支付宝 09-APP 10-IVR 11-音视频count(0) 接入数量from gim_portal_info twhere t.business_type = '7'--and t.pa_im_type = '02'--and t.agent_type = '01'and t.created_date >=to_date('2016-04-07 00:00;00', 'yyyy-MM-dd hh24:mi:ss')and t.created_date <to_date('2016-04-08 00:00;00', 'yyyy-MM-dd hh24:mi:ss')group by t.pa_im_type;微信推送：
select * from gim_pns_push_sending_msg t where t.clientimno='oiBF4jkEV-b1l0rFxbjWDdGM4lCU' and t.createddate>= to_date('2016-04-15', 'yyyy-MM-dd');
select * from gim_pns_push_sent_msg_info t where t.clientimno='oiBF4jkEV-b1l0rFxbjWDdGM4lCU' and t.createddate>= to_date('2016-04-15', 'yyyy-MM-dd');
select *from gim_template_push_info awhere a.client_im_no = 'oaJbgjllIT3p9jJSaOXiGB2q2_Bk'and a.template_no = 'MPS001'and a.date_sent >= to_date('2016-05-09', 'yyyy-MM-dd')and a.date_sent < to_date('2016-06-01', 'yyyy-MM-dd');select *from gim_template_push_info awhere a.client_im_no = 'oiBF4jqEqvQ_QpQa4kEgru4ZFNq0'and a.template_no = 'PABMSG02'and a.date_sent >= to_date('2016-09-23', 'yyyy-MM-dd')--and a.date_sent < to_date('2016-06-01', 'yyyy-MM-dd');select t.msgid,t.clientimno,t.msg,t.templateno,t.createddate,t.pushflagfrom gim_pns_push_sending_msg twhere t.msgid in ('f4f2a232e02f4aa8ae8fcc7963207c3c','bc17eba64ef34c7ead4d9fd509774de5');待办任务查询select * from gim_task_info a where -- a.task_status in('02','07') a.client_im_no = '9000014449678' ----杨--and a.client_im_no = '9000001314617' ----姜 and a.pa_im_no = 'PAXYK_09'
/* <dynamic><isNotEmpty prepend="and" property="business_type">a.business_type=#business_type# </isNotEmpty> </dynamic>*/and a.pa_im_type = '09' 业务类型查询系列
select j.group_name 业务系列,e.name 业务名称,i.name 坐席组名称,e.business_type,j.id_gim_admin_groupfrom gim_busi_agrp_relation d, ---业务-业务组关系表gim_business_info e, ---业务定义表GIM_AGENT_GROUP i, ---坐席组表GIM_ADMIN_GROUP j ---行政组表where e.id_gim_business_info = d.id_gim_business_infoand d.id_gim_agent_group = i.id_gim_agent_groupand i.id_gim_admin_group = j.id_gim_admin_group--and e.business_type in ('BANK_1')and j.id_gim_admin_group='100161'在线客服数据
select n.created_date 时间,n.name 业务类型,n.count1 进线总数,n.count2 sid为空数,n.count3 sid为空且未派工,round((n.count3 / n.count1) * 100, 2) || '%' 为空率from (select to_char(t.created_date, 'yyyy-mm') created_date,y.name name,(sum(casewhen t.id_portal_info is not null then1else0end)) count1,(sum(casewhen t.sid is null then1else0end)) count2,(sum(casewhen t.sid is null and t.id_gim_task_info is null then1else0end)) count3from gim_portal_info t, gim_business_info ywhere t.business_type = y.business_typeand t.pa_im_type = '02'and t.created_date >= to_date('2016-01', 'yyyy-MM')and t.created_date < to_date('2016-06', 'yyyy-MM')group by to_char(t.created_date, 'yyyy-mm'), y.name) n;分时段统计：select to_char((trunc(sysdate) +trunc((t.created_date - trunc(sysdate)) * 24 * 60 / 30) * 30 / 60 / 24),'hh24:mi') || '-' ||to_char((trunc(sysdate) +trunc((t.created_date - trunc(sysdate)) * 24 * 60 / 30 + 1) * 30 / 60 / 24),'hh24:mi') period,count(0)from gim_portal_info twhere trunc(t.created_date) = to_date('20160601', 'yyyymmdd') and t.pa_im_type='02'group by to_char((trunc(sysdate) +trunc((t.created_date - trunc(sysdate)) * 24 * 60 / 30) * 30 / 60 / 24),'hh24:mi') || '-' ||to_char((trunc(sysdate) +trunc((t.created_date - trunc(sysdate)) * 24 * 60 / 30 + 1) * 30 / 60 / 24),'hh24:mi');坐席报表权限信息select b.name, c.description, d.umidfrom gim_role_resources_relate a,GIM_ROLE b,GIM_RESOURCES_INFO c,gim_user_role_relate dwhere c.resource_id = a.id_gim_resourcesand a.id_gim_role = b.id_gim_roleand b.id_gim_role = d.id_gim_roleand c.resource_id in ('0020202','0020205','0020102','0020106','0020112','0020409','0020705');转人工率
select y.date_created 时间,(casewhen pa_im_type = '01' then'微信'when pa_im_type = '02' then'在线客服'when pa_im_type = '03' then'短信'when pa_im_type = '04' then'邮件'when pa_im_type = '06' then'天下通'when pa_im_type = '07' then'个人微信'when pa_im_type = '08' then'支付宝'when pa_im_type = '09' then'APP'when pa_im_type = '10' then'IVR'when pa_im_type = '11' then'视屏语音'elsepa_im_typeend) 渠道,jiqiCount 机器人总数,rengongCount 人工总数,round((rengongCount / jiqiCount) * 100, 2) || '%' 转人工率from (select to_char(t.date_created, 'yyyy-MM-dd') date_created,t.pa_im_type pa_im_type, --- 01-微信 02-在线客服 03-短信 04-邮件 06-天下通 07-个人微信 08-支付宝 09-APP 10-IVR 11-音视频(sum(casewhen t.agent_type = '01' then1else0end)) rengongCount,(sum(casewhen t.agent_type = '02' then1else0end)) jiqiCountfrom gim_task_info twhere t.business_type = '3'and t.date_created >= to_date('2016-07-01', 'yyyy-MM-dd')and t.date_created < to_date('2016-08-09', 'yyyy-MM-dd')group by to_char(t.date_created, 'yyyy-MM-dd'), t.pa_im_type) y;模板：
select t.template_no 模板编号,t.description 模板名称,t.template_prio 模板级别,t.load_period_begin 取数开始时间,t.load_period_end 取数截止时间,t.send_period_begin 发送开始时间,t.send_period_end 发送截止时间from gim_noti_template_info t where t.load_period_begin>'00:59:58' and t.template_prio!=1 t.template_no in ('WX_PAZQ_CJ', 'TXTXYKMPS009', 'TXTXYKBCMP003')SELECT A.DICTATE_NAME,A.DICTATE_CODE,A.PA_IM_NO,A.TYPE,CASEWHEN A.TYPE = '0' THEN'用户指令'ELSE'系统指令'end typeNameFROM GIM_DICTATE A, GIM_DICTATE_RECORD BWHERE A.ID_GIM_DICTATE = B.ID_GIM_DICTATEAND B.CLIENT_IM_TYPE in ('01', '06')AND B.DATE_CREATED > trunc(sysdate) - 20and B.DATE_CREATED < trunc(sysdate)-19and a.pa_im_no='gh_5505cf46c5ec'GROUP BY A.DICTATE_CODE, A.DICTATE_NAME, A.TYPE, A.PA_IM_NO查询聊天记录：
select t.id_gim_task_info,t.from_type,t.to_type,t.msg_context,t.date_createdfrom gim_msg_info twhere t.client_im_no = ''and t.pa_im_typeand t.pa_im_no = ''order by t.date_created desc查询未关闭的会话：
select A.id_gim_task_infofrom (select t.id_gim_task_info id_gim_task_info,max(msg.date_updated) date_updatedfrom gim_msg_info msg, gim_task_info twhere t.id_gim_task_info = msg.id_gim_task_infoand t.task_status = '02'and t.business_type = 'HD01'and t.date_created <= date '2016-10-20'group by t.id_gim_task_info) Awhere to_char(A.date_updated, 'yyyymmdd') <= '20161020'关闭会话：
update gim_task_info tkset tk.task_status = '03',tk.date_updated = sysdate,tk.updated_by = 'AutoAgentCannelJob',tk.date_completed = systimestampwhere tk.id_gim_task_info in(select A.id_gim_task_infofrom (select t.id_gim_task_info id_gim_task_info,max(msg.date_updated) date_updatedfrom gim_msg_info msg, gim_task_info twhere t.id_gim_task_info = msg.id_gim_task_infoand t.task_status = '02'and t.business_type = 'HD01'and t.date_created <= date '2016-10-20'group by t.id_gim_task_info) Awhere to_char(A.date_updated, 'yyyymmdd') <= '20161020')appim:
select * from gim_task_info t where t.date_created>=date'2017-03-13' and t.pa_im_type='09' and t.client_cookies is nullMSG_TYPE
text/plain
SCAN
template
image/jpeg
application/sdp
text
news
location
system
video
event
image
001
voice官网进线量：
select to_char(t.date_created, 'yyyy-MM-dd') 会话结束时间,count(0)from gim_client_contact cc,gim_task_info t,gim_agent_info u,GIM_AGENT_GROUP A, ---坐席组表GIM_AGENT_GROUP_RELATION B ---坐席-坐席组关系表where cc.id_gim_client_contact = t.id_gim_client_contactand t.id_gim_agent_info = u.id_gim_agent_infoAND t.ID_GIM_AGENT_INFO = b.ID_GIM_AGENT_INFOAND B.ID_GIM_AGENT_GROUP = A.ID_GIM_AGENT_GROUPand t.business_type = 'PA_GW'and t.pa_im_type = '02'and t.date_created >= to_date('2017-03-23', 'yyyy-MM-dd')group by to_char(t.date_created, 'yyyy-MM-dd')select to_char(t.created_date, 'yyyy-mm-dd') 渠道, --- 01-微信 02-在线客服 03-短信 04-邮件 06-天下通 07-个人微信 08-支付宝 09-APP 10-IVR 11-音视频count(0) 接入数量from gim_portal_info twhere t.business_type = 'PA_GW'--and t.pa_im_type = '02'--and t.agent_type = '01'and t.created_date >=to_date('2017-03-23', 'yyyy-MM-dd')and t.created_date <to_date('2017-03-28', 'yyyy-MM-dd')group by to_char(t.created_date, 'yyyy-mm-dd');select t.pa_im_type 渠道, --- 01-微信 02-在线客服 03-短信 04-邮件 06-天下通 07-个人微信 08-支付宝 09-APP 10-IVR 11-音视频count(0) 接入数量from gim_portal_info twhere t.business_type = 'PA_GW'--and t.pa_im_type = '02'--and t.agent_type = '01'and t.created_date >=to_date('2017-03-22 08:00:00', 'yyyy-MM-dd hh24:mi:ss')and t.created_date <to_date('2017-03-22 21:00;00', 'yyyy-MM-dd hh24:mi:ss')group by t.pa_im_type;客户信息页签select a.* from (select t.* from GIM_EXTAPP_EVENT twhere 1=1
/* <dynamic><isNotEmpty prepend="and" property="flowType"></isNotEmpty> <isNotEmpty prepend="and" property="eventType">t.EVENT_TYPE=#eventType# </isNotEmpty> <isNotEmpty prepend="and" property="weAppNo">*/and t.WEAPP_NO='XTAPP_09' and t.FLOW_TYPE='in' /* </isNotEmpty> <isNotEmpty prepend="and" property="businessType">*/and t.BUSINESS_TYPE='XTAPP_BIZ_01' /* </isNotEmpty> <isNotEmpty prepend="and" property="paImType">t.PA_IM_TYPE=#paImType# </isNotEmpty> <isNotEmpty prepend="and" property="clientImNo">*/and t.CLIENT_IM_NO='1015071400349850' and t.PA_IM_TYPE='09' /* </isNotEmpty> <isNotEmpty prepend="and" property="socketId">t.SOCKET_ID=#socketId# </isNotEmpty></dynamic> */order by t.date_created desc) awhere rownum=1通话
select t.cumtomer_id 客户号, t.acctnum 录音流水号,t.dnis 外呼号码,t.agentid 坐席工号,t.date_callstarttime 开始时间,t.date_callendtime 结束时间,t.talklong 通话时长，t.buss_linefrom gim_phone_call_logs twhere t.cumtomer_id = 'A2016091400000486816' 任务状态：
“01”标示新建聊天任务，
“02”标示聊天任务处理中，
“03”标示坐席主动移除客户结束当前任务，
“04”标示聊天任务已经转接其他坐席，
“05”标示案件异常结案聊天任务（业务异常），
“06”标示客户主动关闭会话或任务超时导致任务结束
“07”标示客户暂时离开（如客户按home键的状态）
“11”标示系统异常导致任务结束，如job（尚未确定） GIMOPR/gimap12345@(DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = 10.31.10.17)(PORT = 1531))(CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = t1eim)))工作中常用的oracle数据库sql相关推荐
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