RMA Line stuck in AWAITING_RETURN or AWAITING_RETURN

转自：https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=159554764441028&id=378221.1&displayIndex=4&_afrWindowMode=0&_adf.ctrl-state=mrb9ed1i9_4

RMA Line stuck in AWAITING_RETURN or AWAITING_RETURN_DISPOSITION (文档 ID 378221.1)

转到底部

In this Document

Symptoms

Cause

Solution

References

APPLIES TO:

Oracle Order Management - Version 11.5.10.0 to 12.1.3 [Release 11.5.10 to 12.1]
Oracle Order Management - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.

SYMPTOMS

Data corruption observed in case of RMA. User received the qty into inventory but RMA Line is stuck in "AWAITING_RETURN" or "AWAITING_RETURN_DISPOSITION" status.

CAUSE

Failed interfacing between Purchasing and Order Management Modules. The information related to receiving is not interfaced back to Order Management.

SOLUTION

Apply standalone patch 5358811

Go through the Read Me of the patch 5358811 and make use of the following scripts

ontd0015.sql :
--------------
Use this script to progress RMA Lines against which material has been received, but the Lines are stuck in AWAITING_RETURN_DISPOSITION status.

ontd0018.sql :
--------------
Use this script to progress RMA Lines against which material has been received, but the Lines are stuck in AWAITING_RETURN status.

Apply the recommended patches from the Read Me in order to avoid similar data corruption in future

To prevent new occurrences see Note 257491.1 for receiving patches to be applied for 11.5.8, 11.5.9 and 11.5.10. If you are on 11.5.10 release then also apply OM Patch 4957570.

NOTE: Process Manufacturing (OPM) customers can encounter the same problem, but the scripts ontd0015.sql and ontd0018.sql are not suitable for an OPM environment. Instead for OPM issues, please refer to Note 472799.1 and Note 866933.1 which give the OPM versions of the two scripts.

NOTE : This can also be used in R12, but requires the following to be run before executing the script:
exec MO_GLOBAL.SET_POLICY_CONTEXT('S',&org_id);

For R12 version of script ontd0018.sql see Note 1538193.1.

For R12 version of script ontd0015.sql please use the Patch 18307579:R12.ONT.B

REFERENCES

BUG:5439174 - DATA FIX: DATACHECK: RECEIVED RMA LINES STUCK, 17
NOTE:257491.1 - RMA Closed or Awaiting Return Disposition; RMA Receipts Errored/Pending in Transaction Status Summary
NOTE:472799.1 - RMA Line Is Stuck In Status 'Awaiting Return Disposition' (OPM Environment)
NOTE:866933.1 - RMA Line Is Stuck In Status "Awaiting Return" (OPM environment)
NOTE:1538193.1 - R12 RMA Stuck in AWAITING_RETURN in Order Management - Received and Delivered in Inventory - ONTD0018.SQL
NOTE:739401.1 - R12 Diagnostics APPS CHECK Report: OMCHECK.sql