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Incident Management
Diagnose and repair issues rapidly with all the information they need at your fingertips.
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Problem Management
Prevent incidents from happening, and minimizing the impact of incidents that can't be prevented.
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Change Management
Built on the same platform with the CMDB, Discovery, and release management, these processes all work together to create a closed-loop change management system.
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Resource Management
Create resource plans, request staffing for projects and assign people to specific tasks.
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HR Service Automation
Streamline HR service delivery by offering a self-service catalog to users, and out-of-the-box request and fulfill process automation.
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Password Reset
Reduce the overall volume of IT service requests by enabling end-users to reset their own passwords using self-service and automation.
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Performance Analytics
Easy-to-use, cloud-based BI application designed for reporting and analyzing performance in the ServiceNow enterprise IT cloud.
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Vendor Performance Management
Assessment tools to evaluate, score and rank vendors across a variety of categories such as compliance, product reliability and user satisfaction.
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Cloud Provisioning
Automation and self-service to provision public or private clouds in minutes and to optimize their usage through the entire cloud lifecycle.
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Configuration Automation
Easily automates the configuration of your data center infrastructure, based on your CMDB, leveraging your already established change processes.
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Configuration Management (CMDB)
Maintain Current and Accurate Data to make better decisions, and provide better business services.
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Project Management
Versatile, scalable approach to managing projects and resources across the enterprise.
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Asset Management
Track the financial, contractual, and inventory details of hardware, software, virtual, and non-IT assets.
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Contract Management
Create various types of contracts, such as leases, warranties, maintenance, and service.
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Software Asset Management
Track, evaluate and manage software licenses and usage seamlessly with the rest of your ITSM and governance processes.
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IT Governance, Risk and Compliance
Proactively menage process controls by aligning corporate policies to evaluate risks, manage control procedures, manage audit controls, manage evidence/exceptions and assign corrective actions.
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