经常有朋友在我的SAP技术交流群或者我的公众号汪子熙给我留言，询问一个ABAP开发人员如果想学习SAP Cloud for Customer，应该从哪些方面入手。

这里把SAP官方的和SAP Cloud for Customer相关的培训课程全部罗列如下，供大家参考。每门课程涉及到的知识，实际上在https://help.sap.com 上都能够查看，并且能以PDF的方式下载到本地。

网站：https://training.sap.com/

这里写目录标题

  • C4H440 - SAP Cloud for Customer Administration (Previously known as C4C10)
  • C4H410 - SAP Sales Cloud (Previously known as C4C12)
  • C4H510 - SAP Service Cloud (Previously known as C4C14 )
  • C4H460 - SAP Cloud Applications Studio (Previously known as C4C30)
  • C4H450 - SAP Cloud for Customer Integration with On-premise SAP Solutions (Previously known as C4C50)
  • HY630E - SAP Solution Architect: Integration of SAP Commerce with SAP Service Cloud
    • 课程内容
      • Module 1: Introduction
      • Module 2: Integration
      • Module 3: Business Demos
      • Module 4: Conclusion
    • 课程介绍
    • 目标人群

C4H440 - SAP Cloud for Customer Administration (Previously known as C4C10)

课程内容

  • Introduction to SAP Cloud for Customer

  • Articulating the Functional Capabilities of SAP Cloud for Customer

  • Starting the Project

  • Preparing for the Implementation Project

  • Describing Fine Tuning

  • Describing Q-Gates

  • Account and Contact Management

  • Understanding the Basic Functions of Account and Contact Management

  • Products and Price Lists

  • Understanding Products and Price List Concepts in SAP Sales Cloud

  • Organizational Structure

  • Explaining the Role of an Organizational Structure in the Solution

  • Territory Management

  • Defining Complex Territory Hierarchy Structures

  • User and Role Management

  • Maintaining Employees and Explain What a Business User Is

  • Data Migration

  • Guiding Your Customer on Which Data Should Be Migrated

  • Integration

  • Describing Integration Scenarios with CRM and ECC

  • Describing Integration with FSM

  • Describing Integration with Microsoft Outlook

  • Describing the Benefits of Integration with Social Media

  • Notifications, Workflow, and Approvals

  • Setting Up an Approval Process for Opportunities

  • Personalization and Extensibility

  • Describing How to Use Personalization and Adaptation

  • Analytics Framework

  • Exploring the Standard Reports and Create or Modify Views for Those Reports

  • Mobile

  • Describing the Different Mobile Access Options

  • Solution Walkthrough

  • Preparing an SAP Cloud for Customer Environment for Solution Walkthrough

  • Preparing for Go-Live

  • Describing the Necessary Go-Live Activities

课程介绍

  • This course will prepare you to:

  • Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business

  • Create an organization structure enabling customers to use the solution to meet the needs of the business

  • Migrate data into the application and troubleshoot migration issues

  • Translate customer business needs to best practice business scenarios in SAP Cloud for Customer

  • Set up and configure the solution to manage business processes including sales, marketing, service and social

  • Describe the integration scenarios available with SAP Cloud for Customer

  • Adapt and extend the solution to meet customer-specific needs

  • Learn about the mobile features of SAP Cloud for Customer

  • Demonstrate the reporting capabilities of the system

目标人群

  • Business Process Architect
  • Program / Project Manager
  • System Administrator

C4H410 - SAP Sales Cloud (Previously known as C4C12)

课程内容

  • Introduction to SAP Sales Cloud

  • Articulating the Functional Capabilities of SAP Sales Cloud

  • Lead Management

  • Articulating the Functional Capabilities of Lead Management

  • Opportunity Management

  • Articulating the Functional Capabilities of Opportunity Management

  • Quotation Management

  • Articulating the Functional Capabilities of Quotation Management

  • Order Management

  • Articulating the Functional Capabilities of Order Management

  • Activity Management

  • Articulating the Functional Capabilities of Activity Management

  • Visit Planning and Execution

  • Articulating the Functional Capabilities of Visit Management

  • Partner Channel Management

  • Articulating the Functional Capabilities of Partner Channel Management

  • Sales Planning and Forecasting

  • Articulating the Functional Capabilities of Sales Planning and Forecasting

  • Pricing

  • Obtaining an Overview of the Pricing Topic in SAP Sales Cloud

  • Account 360 and Sales Intelligence

  • Articulating the Functional Capabilities of Account 360 and Sales Intelligence

课程介绍

  • This course will prepare you to:

  • Run an SAP Sales Cloud implementation project using SAP best practices

  • Translate customer business needs to best practice business scenarios in SAP Sales Cloud

  • Set up and configure the sales solution to manage business processes

  • Configure Lead Management to nurture Leads and convert them to Opportunities

  • Define Sales Methodology process to streamline Opportunity process

  • Configure Sales Quote and Order management functionalities with replications to connected SAP backend system

  • Configure functionalities which enables sales personal to plan and record customer visits and activities

  • Understand key features and functions of pricing in SAP Sales Cloud

  • Understand Partner Channel Management for collaborative selling

  • Configure Sales Target Planning to carry out top down sales planning

  • Describe the integration scenarios available with SAP Sales Cloud

目标人群

  • Business Analyst
  • Business Process Architect
  • Business Process Owner / Team Lead / Power User
  • Enterprise Architect
  • Industry Specialist
  • Program / Project Manager
  • Solution Architect
  • System Administrator
  • Trainer
  • User

C4H510 - SAP Service Cloud (Previously known as C4C14 )

课程内容

  • Introduction to SAP Service Cloud

  • Describing the Functional Capabilities of SAP Service Cloud

  • Communication Channels

  • Explaining the Different Communication Channels that are Supported in SAP Service Cloud

  • Service Levels, Categories and Work Distribution

  • Explaining Service Levels, Categories and Work Distributions

  • Knowledge Base

  • Understanding Knowledge Base Functionality in Service Tickets

  • Registered Products and Installed Base

  • Explaining Registered Products and Installed Bases

  • Warranty Management

  • Explaining Warranty Management in Tickets

  • Maintenance Plans

  • Explaining Maintenance Plans in Tickets

  • Time Recording

  • Explaining the Role of Time Recording in Tickets

  • Contracts

  • Understanding Service Contracts in SAP Service Cloud

  • Templates and Reporting

  • Explaining Response Templates and Their Determination in Tickets

  • Case Management

  • Understanding Case Management in SAP Service Cloud

  • SAP Enterprise Resource Planning (ERP) Integration

  • Explaining SAP Cloud for Customer Work Ticket Integration with SAP ERP

  • SAP Service Cloud – SAP Commerce Cloud

  • Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud

课程介绍

  • This course will prepare you to:

  • This course will prepare you to:

  • Tanslate customer business needs to best practice business scenarios in SAP Service Cloud

  • set up and configure the solution to manage SAP Service Cloud business processes

  • Describe the integration scenarios available with SAP Service Cloud

  • Demonstrate SAP Service Cloud reporting capabilities

  • Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud

  • Explain the different communication channels that are supported in SAP Service Cloud

  • Explain and set up Service Levels, Categories and Work Distributions

  • Understand knowledge base functionality in Service Tickets

  • Explain and set up Registered Products and Installed Bases

  • Explain and set up Warranty Management and maintenance plan in Tickets

  • Explain and maintain the role of Resource Scheduler & Time Recording in Tickets

  • Understand Service Contracts in SAP Service Cloud

  • Configure and Explain Visit planning in tickets

  • Explain Response templates and its determination in Tickets

  • Explain SAP Cloud for Customer Work Ticket integration with ERP

目标人群

  • Application Consultant
  • Business Analyst
  • Business Process Architect
  • Business Process Owner / Team Lead / Power User
  • Enterprise Architect
  • Industry Specialist
  • Program / Project Manager
  • Solution Architect
  • System Administrator
  • Trainer
  • User

C4H460 - SAP Cloud Applications Studio (Previously known as C4C30)

课程内容

  • SAP Cloud Applications Studio: An Overview

  • Describing SAP Cloud Applications Studio

  • Explaining the System Environment

  • Explaining the System Architecture

  • Getting Started with SAP Cloud Applications Studio

  • Introduction to Scripting Languages

  • Introduction to Scripting Language for Business Object Definitions

  • Introduction to Scripting Language for Business Logic Implementations

  • Introduction to UI Designer

  • Explaining UI Designer

  • Extensibility

  • Creating Extension Fields

  • UI Designer – Embedded Component

  • Creating Embedded Component

  • Business Configuration

  • Explaining Business Configuration Basics and Architecture

  • Creatinga Business Configuration Set and View

  • Service Integration

  • Creating Service Integration

  • Configuring Data Workbench

  • Describing Web Service – Provisioning

  • Describing Web Service – Consumption

  • Debugging

  • Debugging

  • Analytics

  • Describing a Data Source

  • Notifications

  • Enabling Notification Rules

  • Mass Data Run

  • Creating a Mass Data Run

  • Approval Process

  • Describing the Approval Process

  • Translation

  • Translating a Business Object

  • Mashups

  • Describing Mashups

  • Lifecycle Management

  • Describing Lifecycle Management

  • Wrap Up

  • Wrapping Up the Course

课程介绍

  • This course will prepare you to:

  • Generate new business objects

  • Create user interfaces for new business objects

  • Build fine-tuning activities related to the new business objects

  • Create extension fields on existing business objects

  • Adapt existing user interface to include extension fields

  • Integrate data via a web service and XML

  • Debug elements of your custom solution

  • Build a data source for a new business object and enhance a standard data source

  • Establish approval task(s) and enable notification rule(s) based on a new business object

  • Develop mashups

  • Create Reuse libraries

  • Create Process extension scenarios

  • Publish a new add-on in scoping

  • Manage the lifecycle of your add-on solution

目标人群

  • Developer
  • Development Consultant

C4H450 - SAP Cloud for Customer Integration with On-premise SAP Solutions (Previously known as C4C50)

课程内容

  • Introduction to SAP Cloud for Customer Integration

  • Explaining Cloud Integration

  • Integrating SAP Cloud for Customer with SAP S/4HANA

  • Integrating SAP Cloud for Customer with SAP ERP

  • Integrating Analytics with SAP Cloud for Customer

  • Integrating SAP Cloud for Customer with SAP Marketing Cloud

  • Integrating SAP Cloud for Customer with SAP CRM

  • Describing Integration Technology

  • SAP Cloud for Customer Configuration and APIs

  • Configuring SAP Cloud for Customer

  • Describing SAP Cloud for Customer APIs

  • Describing open APIs with oData Services

  • Cloud Integration Connectivity

  • Describing Technical Connectivity

  • Explaining SAP Web Dispatcher

  • Explaining SAP Cloud Connector

  • Describing Integration Security

  • Describing Authentication

  • Using Certificates

  • Preparing the Landscape Before Training

  • SAP ERP and SAP S/4HANA Configuration

  • Describing SAP ERP Configuration

  • Describing SAP S/4HANA Configuration

  • SAP Cloud Platform Integration Configuration

  • Describing SAP Cloud Platform Integration

  • Describing SAP Cloud Platform Integration Configuration

  • Performing SAP Cloud Platform Integration Value Mapping

  • Data Replication

  • Describing Connectivity Test

  • Describing Account and Product Replication

  • Describing Data Filtering

  • Describing Delta Mechanism for Transactional Data

  • Monitoring

  • Monitoring in Different Systems

  • Reviewing Error Messages

  • Extending Integration Scenarios

  • Describing SAP Cloud for Customer Extensibility

  • SAP CRM Integration with SAP Cloud for Customer

  • Configuring SAP Cloud for Customer for Integration with SAP CRM

  • Configuring SAP CRM for Integration with SAP Cloud for Customer

  • Configuring SAP Cloud Platform Integration Configuration for Integrating SAP Cloud for Customer with SAP CRM

  • Cloud Integration with SAP Process Integration

  • Describing Cloud Integration with SAP Process Integration

  • Describing Deployment Options and Landscape

  • Preparing SAP Process Integration for Integration with SAP Cloud for Customer

  • Configuring SAP Process Integration Scenarios

  • Maintaining Communication Channels

  • Adjusting Routing Conditions

  • Maintaining Value Mapping

  • Transactional Data Integration

  • Describing Transactional Data Integration Options

  • Preparing SAP Cloud for Customer for Real-Time Pricing and Other Transactional Data

  • Configuring SAP S/4HANA for Pricing and Other Transaction Integrations

  • Maintaining SAP Cloud Platform Integration Configuration

  • Executing Sales Quote, Sales Order, and Opportunity Transactional Integration Scenarios

  • Summary

  • Summary

课程介绍

  • This course will prepare you to:

  • Configure SAP Cloud for Customer for integration with SAP S/4HANA

  • Configure SAP S/4HANA for integration with SAP Cloud for Customer

  • Configure SAP Cloud Platform Integration for integration with SAP Cloud for Customer and SAP S/4HANA

  • Describe SAP Cloud for Customer configuration options when integrating with SAP CRM

  • Explain SAP CRM configuration steps for integrating with SAP Cloud for Customer

  • Articulate prepackaged integration flows available for SAP CRM integration with SAP Cloud for Customer

  • Execute common integration scenarios

  • Determine the connectivity strategy for your cloud project

  • Extend standard integration scenarios

目标人群

  • Application Consultant
  • Business Process Owner / Team Lead / Power User
  • Technology Consultant

HY630E - SAP Solution Architect: Integration of SAP Commerce with SAP Service Cloud

课程内容

Module 1: Introduction

  • Features of the Integration
  • Business scenarios
  • Intro to SAP Suite and SAP Service Cloud
  • Intro to SAP Commerce and Data Hub

Module 2: Integration

  • Integration Overview
  • Pre-requisites
  • Steps to integrate

Module 3: Business Demos

  • Call support Demo
  • E-store help Demo

Module 4: Conclusion

  • Summary
  • Appendix

课程介绍

This course will prepare you to:

  • Understand the integration SAP Commerce with SAP Service Cloud
  • Get technical overview of the sample integration use cases

目标人群

  • Solution Architects
  • Functional leads
  • Business consultants

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