magento2.3.2 用户支付成功后台没有生成订单 丢单问题处理
后台
后台订单不连续，查看paypal收款账户发现000000157 订单用户已成功支付，但magento2后台没这个订单
用户开始投诉，运营很着急，开始找产品，产品说这是技术问题，转到技术这处理，技术开始排查
1.首先分析问题
用户已支付，订单没生成，以前的订单都没发现有这个问题，这段时间出现的
分析原因：说明paypal用户已支付了，支付成功后在通知系统时没有写到数据库里发生的问题
2.进后台先打开paypal调试，查看paypal支付日志
确实支付成功了，paypal支付是没有问题的，就看通知到系统有没有成功了
系统只有收到pyapal支付成功通知才会创建订单
报错日志
[2020-06-02 18:01:54] main.CRITICAL: The "000000117" order ID is incorrect. Verify the ID and try again. {"exception":"[object] (Exception(code: 0): The \"000000117\" order ID is incorrect. Verify the ID and try again. at /www/wwwroot/www.xxxx.com/vendor/magento/module-paypal/Model/Ipn.php:143)"} []
3.查访问日志找支付成功通知
20/Jun/2020:00:05:40 +0800] "POST /paypal/ipn/ HTTP/1.1" 500 - "-" "PayPal IPN ( https://www.paypal.com/ipn )"
[20/Jun/2020:00:13:00 +0800] "POST /paypal/ipn/ HTTP/1.1" 500 - "-" "PayPal IPN ( https://www.paypal.com/ipn )"
[20/Jun/2020:00:29:49 +0800] "POST /paypal/ipn/ HTTP/1.1" 500 - "-" "PayPal IPN ( https://www.paypal.com/ipn )"
[20/Jun/2020:00:39:25 +0800] "POST /paypal/ipn/ HTTP/1.1" 500 - "-" "PayPal IPN ( https://www.paypal.com/ipn )"
[20/Jun/2020:01:02:26 +0800] "POST /paypal/ipn/ HTTP/1.1" 500 - "-" "PayPal IPN ( https://www.paypal.com/ipn )"
[20/Jun/2020:01:27:10 +0800] "POST /paypal/ipn/ HTTP/1.1" 500 - "-" "PayPal IPN ( https://www.paypal.com/ipn )"
[20/Jun/2020:02:07:54 +0800] "POST /paypal/ipn/ HTTP/1.1" 500 - "-" "PayPal IPN ( https://www.paypal.com/ipn )"
[20/Jun/2020:02:14:13 +0800] "POST /paypal/ipn/ HTTP/1.1" 500 - "-" "PayPal IPN ( https://www.paypal.com/ipn )"
发现支付通知都是500异常，只有个别是200成功的
发现其它报错问题
网上搜了下发现
https://community.magento.com/t5/Magento-2-x-Technical-Issues/Successful-orders-dont-appear-on-the-admin-panel-after-online/td-p/390986#
https://github.com/magento/magento2/issues/25862
magento2.3.5以下版本都有这个问题
开始修改
\vendor\magento\module-checkout\Model\GuestPaymentInformationManagement.php
savePaymentInformationAndPlaceOrder() 方法替换
/*** @inheritdoc* 保存付款信息和订单*/public function savePaymentInformationAndPlaceOrder($cartId,$email,\Magento\Quote\Api\Data\PaymentInterface $paymentMethod,\Magento\Quote\Api\Data\AddressInterface $billingAddress = null) {$this->savePaymentInformation($cartId, $email, $paymentMethod, $billingAddress);try {$orderId = $this->cartManagement->placeOrder($cartId);} catch (\Magento\Framework\Exception\LocalizedException $e) {$this->getLogger()->critical('Placing an order with quote_id ' . $cartId . ' is failed: ' . $e->getMessage());throw new CouldNotSaveException(__($e->getMessage()),$e);} catch (\Exception $e) {$this->getLogger()->critical($e);throw new CouldNotSaveException(__('An error occurred on the server. Please try to place the order again.'),$e);}return $orderId;}后台漏单问题解决
查找过程
POST /paypal/ipn/ HTTP/1.1" 500 - "-" "PayPal IPN ( https://www.paypal.com/ipn
\/paypal\/ipn\/ HTTP\/1.1\" 500
-----------------------------------
sed -n '/2019-12-28 11:26/,/2019-12-28 12:13/p' nohup.out | grep '接收到xx请求参数，开始处理' | wc -l
sed -n '/2019-12-28 11:26/,/2019-12-28 12:13/p' nohup.out | grep '接收到xx请求参数，开始处理' | wc -l
有效
查找ipn 200 成功的
\/paypal\/ipn\/ HTTP\/1.1" 200
查找ipn 500
\ HTTP\/1.1" 500
-------------------------
POST /paypal/ipn/ HTTP/1.1" 200
POST \/paypal\/ipn\/ HTTP\/1.1" 200 查找成功的
POST \/paypal\/ipn\/ HTTP\/1.1" 500 查找失败的
tail -f 实时查看日志文件 tail -f 日志文件log
tail - 10 f 实时查看日志文件 后10行
tail -f -n 10 payment.log linux查看日志后10行
搜寻字符串
grep ‘搜寻字符串’ filename
按ctrl+c 退出
------------------------------------------------------------------------------------------------
magento2.3.2漏单续集
12个月后又出现个别漏单问题
[2020-11-21 21:51:26] main.CRITICAL: The "000001203" order ID is incorrect. Verify the ID and try again. {"exception":"[object] (Exception(code: 0): The \"000001203\" order ID is incorrect. Verify the ID and try again. at /www/wwwroot/www.xxx.com/vendor/magento/module-paypal/Model/Ipn.php:147)"} []
[2020-11-21 21:51:26] main.CRITICAL: The "000001203" order ID is incorrect. Verify the ID and try again. {"exception":"[object] (Exception(code: 0): The \"000001203\" order ID is incorrect. Verify the ID and try again. at /www/wwwroot/www.xxx.com/vendor/magento/module-paypal/Model/Ipn.php:147)"} []
[2020-11-21 21:51:36] main.CRITICAL: The "000001203" order ID is incorrect. Verify the ID and try again. {"exception":"[object] (Exception(code: 0): The \"000001203\" order ID is incorrect. Verify the ID and try again. at /www/wwwroot/www.xxx.com/vendor/magento/module-paypal/Model/Ipn.php:147)"} []
[2020-11-21 21:51:56] main.CRITICAL: The "000001203" order ID is incorrect. Verify the ID and try again. {"exception":"[object] (Exception(code: 0): The \"000001203\" order ID is incorrect. Verify the ID and try again. at /www/wwwroot/www.xxx.com/vendor/magento/module-paypal/Model/Ipn.php:147)"} []
[2020-11-21 21:52:05] main.CRITICAL: PayPal gateway has rejected request. Payment has already been made for this InvoiceID (#10412: Duplicate invoice). {"exception":"[object] (Magento\\Framework\\Exception\\LocalizedException(code: 0): PayPal gateway has rejected request. Payment has already been made for this InvoiceID (#10412: Duplicate invoice). at /www/wwwroot/www.xxx.com/vendor/magento/framework/ObjectManager/Factory/AbstractFactory.php:116)"} []
本地断点调试（现金支付）magento2下单流程
vendor/magento/module-paypal/Model/Ipn.php
138 protected function _getOrder()
$this->_order = $this->_orderFactory->create()->loadByIncrementId($incrementId);
if (!$this->_order->getId()) {
throw new Exception(sprintf('The "%s" order ID is incorrect. Verify the ID and try again.', $incrementId));
}
下订单调试
checkout/Model/GuestPaymentInformationManagement.php savePaymentInformationAndPlaceOrder 101 cartId:
checkout/Model/GuestPaymentInformationManagement.php savePaymentInformation 132
checkout/Model/GuestPaymentInformationManagement.php limitShippingCarrier 183
module-quote/Model/GuestCart/GuestCartManagement.php placeOrder 82:
module-quote/Model/GuestCart/GuestCartManagement.php placeOrder 87:2525--NULL
module-quote/Model/QuoteManagement.php placeOrder 358:
checkout/Observer/SalesQuoteSaveAfterObserver.php execute 36
module-quote/Model/QuoteManagement.php placeOrder 415 LastOrderId:709
checkout/Model/GuestPaymentInformationManagement.php savePaymentInformationAndPlaceOrder 105:709
checkout/Model/GuestPaymentInformationManagement.php savePaymentInformationAndPlaceOrder 109:709
checkout/Model/GuestPaymentInformationManagement.php savePaymentInformationAndPlaceOrder 113:709
checkout/Model/GuestPaymentInformationManagement.php savePaymentInformationAndPlaceOrder 120:709
checkout/Model/Session.php setQuoteId 334
checkout/Controller/Onepage.php dispatch 145:
checkout/Controller/Onepage.php _canShowForUnregisteredUsers 270:
checkout/Controller/Onepage.php getOnepage 260:
checkout/Model/Type/Onepage.php getQuote 278
checkout/Controller/Onepage/Session.php 513:
checkout/Controller/Onepage.php getOnepage 260:
checkout/Model/Session.php clearQuote 452
checkout/Model/Session.php setQuoteId 334
checkout/Model/Session.php 513:
Model-sales/Model/Order.php loadByIncrementId
checkout/Model/Session.php 513:
checkout/Model/Session.php 513:
下单流程整理
1.用户添加购物车
购物车id生成quote quote_address购物车地址 quote_item 购物车item quote_item_option购物车中item项商品和数量
module-checkout/Model/GuestPaymentInformmationManagement.php
public function savePaymentInformationAndPlaceOrder(
$this->savePaymentInformation($cartId, $email, $paymentMethod, $billingAddress); //保存bilin信息到表quote_address
$orderId = $this->cartManagement->placeOrder($cartId); //生成订单
module-quote/Model/GuestCart/GuestCartManagement.php
public function placeOrder( 方法中
$this->quoteManagement->placeOrder(
module-quote/Model/QuoteManagement.php 中
public function placeOrder( 方法
$order = $this->submit($quote); 返回的 $order 有问题
405行增加异常判断 //$order->getId() 不能为空
if (null == $order || !$order->getId()) {
throw new LocalizedException(
__('A server error stopped your order from being placed. Please try to place your order again.')
);
}
在submit方法中
public function submit(QuoteEntity $quote, $orderData = [])
{
if (!$quote->getAllVisibleItems()) {
$quote->setIsActive(false);
return null;
}
return $this->submitQuote($quote, $orderData);
}
线上报错提示：
module-sales/Model/Service/OrderService.php place() save catch 224:000001432--We can't save the address: Email has a wrong format
电子邮件地址格式错误，在Paypal Express Checkout Magento 2.3.2上
FINDINGS
Error message comes from Magento\Quote\Model\SubmitQuoteValidator::validateOrder
but at validator method Magento\Sales\Model\Order\Address\Validator::validate
Address object returns null for email.
Paypal Express结帐无法正常工作，它显示“异常消息：我们无法保存地址：电子邮件格式错误”。但是付款成功，但未创建Magento订单。
Exception message: We can't save the address:
Email has a wrong format
Trace: <pre>#1 Magento\Framework\Model\ResourceModel\Db\AbstractDb->save() called at [vendor/magento/framework/Model/AbstractModel.php:655]
vendor/magento/module-sales/Model/Order/Address/Validator.php 并且$ address-> getEmail（）变为NULL /空
paypal express checkout提交时漏单问题解决办法：
/* set customer email if email is found empty (bug) */if ($this->_quote->getCustomerEmail() === null && $this->_quote->getBillingAddress()->getEmail() !== null) {$this->_quote->setCustomerEmail($this->_quote->getBillingAddress()->getEmail());}app/code/Magento/Sales/Model/Order/Address.php 新增
/**
* @inheritdoc
*/
public function beforeSave()
{
if ($this->getEmail() === null) {
$this->setEmail($this->getOrder()->getCustomerEmail());
}
return parent::beforeSave();
}
vi /www/wwwroot/www.broadout.com/vendor/magento/module-quote/Model/QuoteManagement.php +379
public function placeOrder( 这个方法中
新增判断
//当email为空时
if(empty($quote->getCustomerEmail())){
file_put_contents("test.txt","\r\n module-quote/Model/QuoteManagement.php placeOrder 389:",FILE_APPEND);
$quote->setCustomerEmail($quote->getBillingAddress()->getEmail());
}
if (empty($quote->getCustomerEmail())) {
file_put_contents("test.txt","\r\n module-quote/Model/QuoteManagement.php placeOrder 399:",FILE_APPEND);
throw new LocalizedException(
__('A server error stopped your order from being placed. Please try to place your order again.')
);
}
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
过了一周后发现还是有个别漏单问题出现
sql查询查询指定订单号
select * from quote where reserved_order_id='000001761';4538
查询quote_address指定用户地址中的emaill
select * from quote_address where quote_id='4538';
shipping email为空查询quote_ite
select * from quote_item where quote_id='4538';查询quote_item_option
select * from quote_item_option where item_id='7648' or item_id='8394';链表查询
select b.* from quote_item a left join quote_item_option b on a.item_id=b.item_id where a.quote_id='4144';000001761 quote_address下单时间和支付时间中间有3个小时差 发现shipping email为空
12361 4538 2020-12-29 03:32:03 2020-12-29 04:40:52 shipping
12387 4538 2020-12-29 06:11:04 2020-12-29 06:11:04 billing zajpjmalloyads@aol.com John
在下单中添加为空判断，当为空时，把已有billing email更新到shipping email中
修改一：
处理paypal express 支付email为空问题
vi vendor/magento/module-paypal/Model/Express/Checkout.php +810修正原来的/* set customer email if email is found empty (bug) */if (empty($this->_quote->getCustomerEmail())) {$this->_quote->setCustomerEmail($this->_quote->getBillingAddress()->getEmail()?$this->_quote->getBillingAddress()->getEmail():$this->_quote->getShippingAddress()->getEmail());}
在quote_address表中shipping列email为空所以下单失败
修改二：vi vendor/magento/module-quote/Model/QuoteManagement.php +507protected function submitQuote(QuoteEntity $quote, $orderData = [])
方法下增加//当用户email为空时if(empty($quote->getCustomerEmail())){$quote->setCustomerEmail($quote->getBillingAddress()->getEmail()?$quote->getBillingAddress()->getEmail():$quote->getShippingAddress()->getEmail()); file_put_contents("test.txt","\r\n module-quote/Model/QuoteManagement.php submitQuote email is null 516:".$quote->getBillingAddress()->getEmail()."--".$quote->getShippingAddress()->getEmail(),FILE_APPEND);}578行增加重复判断
//当用户email为空时if(empty($quote->getCustomerEmail())){$quote->setCustomerEmail($quote->getBillingAddress()->getEmail()?$quote->getBillingAddress()->getEmail():$quote->getShippingAddress()->getEmail()); file_put_contents("test.txt","\r\n module-quote/Model/QuoteManagement.php submitQuote email is null 582:".$quote->getBillingAddress()->getEmail()."--".$quote->getShippingAddress()->getEmail(),FILE_APPEND);}//上面是判断email为空时处理
---------------------------------------------$order->setQuoteId($quote->getId());$order->setCustomerEmail($quote->getCustomerEmail());
修改三：vi /www/wwwroot/www.broadout.com/vendor/magento/module-checkout/Model/GuestPaymentInformationManagement.php +162
//这里是自己添加的一行
$quote->getShippingAddress()->setEmail($email);
修改四：
最终保存sales_order表时 判断为空时给个默认值
vi /www/wwwroot/www.broadout.com/vendor/magento/module-sales/Model/Service/OrderService.php +231
//判断email为空时if(empty($order->getCustomerEmail())){$order->setCustomerEmail("yuanzelin8@gmail.com");file_put_contents("test.txt","\r\n module-sales/Model/Service/OrderService.php place() save email is null 233:".$order->getCustomerEmail()."--".$order->getQuoteId()."--".date("Y-m-d H:i:s",time()+8*60*60),FILE_APPEND);}
漏单关键点：
paypal/Model/Express/Checkout.php place 812:xx@gmail.com--xx@gmail.com
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