iOS App审核遇到的问题（持续更新）

Guideline 5.3.2 - Legal - Gaming, Gambling, and Lotteries
解决：在规则里面加入该抽奖活动跟苹果无关

Your app includes a contest or sweepstakes but it does not:

Indicate that Apple is not involved in any way with the contest or sweepstakes.

Next Steps

It is necessary to:

Include official rules of the contest or sweepstakes in the app and ensure the rules are available to users at all times.
Include an explicit statement in the contest or sweepstakes rules specifying that Apple is not a sponsor.

Please see attached screenshots for details.

Guideline 2.1 - Information Needed
解决：上传一个视频，告诉路径去哪里操作找到

We’re looking forward to completing our review of your app, but we need more information to continue. Specifically, we noticed that your binary includes the PassKit framework for implementing Apple Pay, but we were unable to verify any integration of Apple Pay within your app.

Apple Pay is a mobile payment technology that provides an easy and secure way for users to pay for physical goods and real-world services in apps and on the web.

Next Steps

If your app integrates Apple Pay, please indicate where in your app we can find Apple Pay functionality.

If your app does not include any Apple Pay functionality, please indicate this information in the Review Notes section for each version of your app in App Store Connect when submitting for review.

Resources

Learn more about implementing Apple Pay.

Guideline 3.1.6 - Business - Payments - Apple Pay
解决：不能有选择支付方式的选项

Your app uses Apple Pay as a purchasing mechanism but does not use Apple Pay branding and user interface elements appropriately as described in the Apple Pay Human Interface Guidelines. Specifically:

The Apple Pay button isn’t displayed prominently as an equivalent purchase option.
You use the Apple Pay mark as a button, rather than one of the approved Apple Pay button designs.

Next Steps

Please revise Apple Pay implementation in your app so that it is compliant with all the App Store Review Guidelines and the Apple Pay Human Interface Guidelines.

We look forward to reviewing your resubmission.

Guideline 2.1 - Information Needed
解决：在国内是成功，挂HK 梯子也是成功，
最后运维在美国的服务器进行访问是不行的，在美国那边没办法解析到我们的域名，最后运维解决即可

We’re looking forward to reviewing your app, but we were unable to sign in with the following demo account credentials you provided in App Store Connect:

User name: xx
Password: xxxxx

Specifically, the app shows a loading icon after tapping “Login,” but still nothing further occurs.

Next Steps

Please provide the username and password for a valid demo account with full access to your app’s features and functionality or include a demonstration mode that shows all of the features and functionality available in your app. Note that we cannot use a demo video showing your app in use to continue the review.

Guideline 1.1 - Safety - Objectionable Content
解决：根据政策，我们是不符合，不能带有疫情这些字眼，只能把广告给去了

We found that your app includes content or concepts that are not appropriate for the App Store.

Specifically, your app’s metadata or binary include inappropriate references to the COVID-19 pandemic. Users rely on the App Store to find apps providing essential medical services and safety information. To help users easily locate this content, only apps from recognized institutions providing essential services should reference the pandemic in their metadata and binary.

Next Steps

While your app’s current content or concept is not appropriate for the App Store, we would welcome a new app from you in alignment with our App Store Review Guidelines that is not focused on or related to the COVID-19 pandemic.

Resources

For additional information regarding Apple’s response to the COVID-19 pandemic, please refer to the Ensuring the Credibility of Health & Safety Information update on the Apple Developer website.

Please see attached screenshot for details.

2020-08-13
Guideline 5.2.1 - Legal - Intellectual Property
解决：把资质的文件上传上去即可

Your app facilitates, enables, or encourages live video chat or performance (网络直播/表演/秀场), but you haven’t provided the appropriate documentation for the services in your app.

Next Steps

To resolve this issue, please complete the following:

— Provide both a copy and the direct link to the government website that displays your Internet Content Provider License (电信与信息服务业务经营许可证).
— Provide a copy of your filing record with the China Public Security Bureau (公安机关互联网备案信息).

Resources

To provide documentation:

Log in to App Store Connect
Click on “My Apps”
Select your app
Click on the app version on the left side of the screen
Scroll down to “App Review Information”
Attach the scanned copy of your Internet Cultural Business License (网络文化经营许可证) in the “Attachment” section
Click “Save”

Once this information is available, please reply to this message in Resolution Center, and we can continue with our review.

Guideline 2.1 - Information Needed
解决：

We have started the review of your app, but we are not able to continue because we need access to a video that demonstrates the current version of your app in use on a physical iOS device.

Please only include footage in your demo video of your app running on a physical iOS device, and not on a simulator. It is acceptable to use a screen recorder to capture footage of your app in use. Make sure all relevant app features, services, and permissions are clearly documented in the demo video.

Specifically, please provide a demo video to show the use of background audio.

Next Steps

To help us proceed with the review of your app, please provide us with a link to a demo video in the App Review Information section of App Store Connect and reply to this message in Resolution Center.

To provide a link to a demo video:

Log in to App Store Connect
Click on “My Apps”
Select your app
Click on the app version on the left side of the screen
Scroll down to “App Review Information”
Provide demo video access details in the “Notes” section
Once you’ve completed all changes, click the “Save” button at the top of the Version Information page.

Please note that in the event that your app may only be reviewed by means of a demo video, you will be required to provide an updated demo video with every resubmission.

Since your App Store Connect status is Metadata Rejected, we do NOT require a new binary. To revise the metadata, visit App Store Connect to select your app and revise the desired metadata values. Once you’ve completed all changes, reply to this message in Resolution Center and we will continue the review.

2020-07-11
Guideline 2.3.7 - Performance - Accurate Metadata
解决：最快的解决方法就是在APP里面里面截几张图片就可以了，不要包含其它一些误会的信息

Your app screenshots to be displayed on the App Store include references to the price of your app or the service it provides, which is not considered a part of these metadata items.

Next Steps

To resolve this issue, please remove any references to pricing from your app’s screenshots, including any references to your app or service being free or discounted. If you would like to advertise changes to your app’s price, consider including this information in the app description. Changes to your app’s price can be made in the Pricing and Availability section of App Store Connect.

Resources

For information on how to revise your app name, please review Renaming a Project or App.

For resources on metadata best practices, you may want to review the App Store Product Page information available on the Apple Developer website.

For information on scheduling price tier changes, please review the Schedule price changes section of App Store Connect Developer Help.

Please see attached screenshots for details.

Guideline 2.1 - Information Needed
解决：按照问题一个一个进行回复就行，不用额外提交审核（不用额外提交审核，不用额外提交审核）回复了问题审核人员发现没问题就会自动审核通过。

We have started the review of your app, but we are not able to continue because we need additional information about your app.

Next Steps

To help us proceed with the review of your app, please provide detailed information to the following questions. The more information you can provide upfront, the sooner we can complete your review.

Do users have to pay or make purchase in order to become a member?
Do users have to pay or make purchase in order to advance in the membership structure?
Can users make profit from lower tier members’ membership fees or transactions?
What kind of services or products users are paying for?

Once you reply to this message in Resolution Center with the requested information, we can proceed with your review.

2020-04-28
问题：
WARNING ITMS-90076: “Potential Loss of Keychain Access. The previous version of software has an application-identifier value of [‘YAAAAAAA.xixi.xi’] and the new version of software being submitted has an application-identifier of [‘YAAAAAAA.xixi.xi’]. This will result in a loss of keychain access.”
解决：因为APP从另外一个账号迁移过来了，只是一个警告，不影响提交审核。

2020-01-16 更新
Guideline 5.0 - Legal
解决：将一些什么等级歧视在审核的时候规避一下，不然让审核人员看到。

Your app contains content - or facilitates, enables, and encourages an activity - that is not legal in all of the locations where the app is available. Specifically, your app includes multi-level marketing features.

Next Steps

To resolve this issue, please remove all content and features that are illegal in the locations where your app is available. Please note that app concepts that are considered illegal are not allowed on the App Store.

Please see attached screenshots for details.

2019-05-28 更新
Guideline 2.1 - Performance - App Completeness
解决：因为商品里面的价格为0.01 ，认为有问题，被认为这个不是最终的上线数据。
将产品价格改为正常即可。

Your app or its metadata does not appear to include final content. Specifically, your app contained placeholder contents such as the price of the products, 0.01.

Before you submit your app to the App Store, all of its content and metadata must be final. Your app must not include placeholder or incomplete information. For example, an app with “lorem ipsum” text in the app description field will be rejected. Likewise, an app with placeholder screenshots, such as “screenshot coming soon,” will be rejected. Instead, you should only submit an app with complete information and content throughout.

Next Steps

To resolve this issue, please review your app and metadata to ensure that all of its content is final.

Please see attached screenshots for details.

Guideline 1.2 - Safety - User Generated Content
问题：一个评论的内容是 “摸摸” ，这被认为是可能令人反感的内容，如裸露、色情和亵渎内容。
解决：将评论删除并且回复说这个内容被删除，后续会跟进相关的评论审核。

Your app enables the display of user-generated content but does not have the proper precautions in place.

Next Steps

To resolve this issue, please revise your app to implement all of the following precautions:

Require that users agree to terms (EULA) and these terms must make it clear that there is no tolerance for objectionable content or abusive users
A method for filtering objectionable content
A mechanism for users to flag objectionable content
A mechanism for users to block abusive users
The developer must act on objectionable content reports within 24 hours by removing the content and ejecting the user who provided the offending content

Please see attached screenshot for details.

2019-01-24 更新

Your binary is not optimized for iPhone 5 - New iPhone apps and app updates submitted must support the 4-inch display on iPhone 5 and must include a launch image referenced in the Info.plist under UILaunchImages with a UILaunchImageSize value set to {320, 568}. Launch images must be PNG files and located at the top-level of your bundle, or provided within each .lproj folder if you localize your launch images. Learn more about iPhone 5 support and app launch images by reviewing the ‘iOS Human Interface Guidelines’ at https://developer.apple.com/ios/human-interface-guidelines/graphics/launch-screen.

解决：很明显，就是在LaunchImage 提供 iPhone 5的尺寸即可

Guideline 2.3.3 - Performance - Accurate Metadata
–解决：刚好我们的UI 用的截图是iPhone X 刘海，所以被拒绝了，换成一个iPhone 标准即可。

We noticed that your screenshots do not sufficiently reflect your app in use.

Specifically, your 5.5-inch iPhone screenshots do not display the app in the correct device frame.

Next Steps

To resolve this issue, please revise your screenshots to ensure that they accurately reflect the app in use on the supported devices. For iPhone, you need a set of 5.5-inch display screenshots and for iPad, you need a set for 12.9-inch display. This set will be scaled appropriately down to other device sizes when viewed on the App Store in each territory.

Note that 6.5-inch display assets for iPhone XS Max are optional, and can scale down to iPhone XR, iPhone XS, and iPhone X. Screenshots that include features like rounded corners or sensor housing should only be used for the 6.5-inch or 5.8-inch display.

Resources

For resources on creating great screenshots for the App Store, you may want to review the App Store Product Page information available on the Apple developer portal.

Please ensure you have made any screenshot modifications using Media Manager. You should confirm your app looks and behaves identically in all languages and on all supported devices. Learn more about uploading app previews and screenshots in App Store Connect Help.

Guideline 2.3.10 - Performance - Accurate Metadata
– 解决：一开始以为是代码有问题，然而并不是，而是更新内容里面含有安卓两个字。删除掉即可。

We noticed that your app or its metadata includes irrelevant third-party platform information.

Specifically, your app includes Android references in the app description.

Referencing third-party platforms in your app or its metadata is not permitted on the App Store unless there is specific interactive functionality.

Next Steps

To resolve this issue, please remove all instances of this information from your app and its metadata, including the app description, promotional text, What’s New info, previews, and screenshots.

Guideline 2.5.1 - Performance - Software Requirements
–解决：在描述里面说明下为什么要使用HealthKit，使用了什么功能，这个功能是用来干嘛的即可。

Your app uses the HealthKit or CareKit APIs but does not indicate integration with the Health app in your app description.

Next Steps

To resolve this issue, please revise your app description to specify that your app integrates with the Health app.

Please see attached screenshot for details.

----------------------------------------我是分割线-----------------------------------------------
Guideline 2.2 - Performance - Beta Testing
–不能出现 test,demo，beta 这些字眼

Your app contains references to test, trial, demo, beta, pre-release or other incomplete content.

Please see attached screenshots for details.

Next Steps

To resolve this issue, please remove all references to “demo,” “trial,” “beta,” or “test” in your app description, app icon, screenshots, previews, release notes, and binary. If you would like to conduct a beta trial for your app, you may wish to review the TestFlight Beta Testing Guide.

Guideline 2.3.10 - Performance - Accurate Metadata
– 关于我们那个我们的界面出现了内测的字眼

We also noticed that your app or its metadata includes irrelevant third-party platform information. Specifically, Android platform is mentioned in the 关于我们.

Referencing third-party platforms in your app or its metadata is not permitted on the App Store unless there is specific interactive functionality.

Please see attached screenshots for details.

Next Steps

To resolve this issue, please remove all instances of this information from your app and its metadata, including the app description, What’s New info, previews, and screenshots.

Since your iTunes Connect status is Rejected, a new binary will be required. Make the desired metadata changes when you upload the new binary.

Guideline 2.5.2 - Performance - Software Requirements
-由于之前一直用企业账号，在一个下载界面导致可以安装和下载

IN addition, during review, your app installed or launched executable code, which is not permitted on the App Store. Specifically, your app uses the itms-services URL scheme to install an app.

Important Information

As a result of violating this guideline, your app’s review has been delayed. Future submissions of this app, and other apps associated with your Apple Developer account, will also experience a delayed review. Deliberate disregard of the App Store Review Guidelines and attempts to deceive users or undermine the review process are unacceptable and is a direct violation Section 3.2(f) of the Apple Developer Program License Agreement. Continuing to violate the Terms & Conditions of the Apple Developer Program will result in the termination of your account, as well as any related or linked accounts, and the removal of all your associated apps from the App Store.

We want to provide a safe experience for users to get apps and a fair environment for all developers to be successful. If you believe we have misunderstood or misinterpreted the intent of your app, you may submit an appeal for consideration or provide additional clarification by responding directly to this message in Resolution Center in iTunes Connect.

Guideline 4.0 - Design
-点击了版本更新弹出不是最新版，并且可以更新

Your app includes an update button or alerts the user to update the app. To avoid user confusion, app version updates must utilize the iOS built-in update mechanism.

Please see attached screenshots for details.

Next Steps

To resolve this issue, please remove the update feature from your app. To distribute a new version of your app, upload the new app binary version into the same iTunes Connect record you created for the app’s previous version. Updated versions keep the same Apple ID, iTunes Connect ID (SKU), and bundle ID as the original version, and are available free to customers who purchased a previous version.

Resources

To create new versions of your app, please review the Create a new version section in iTunes Connect Developer Help.

Guideline 5.1.2 - Legal - Privacy - Data Use and Sharing
-需要获取通讯录权限，那么在提交的时候需要提供一个隐私政策的url ，并且在app内可以看到

Furthermore, your app accesses user data from the device but does not have the required precautions in place.

Next Steps

To collect personal data with your app, you must make it clear to the user that their personal data will be uploaded to your server and you must obtain the user’s consent before the data is uploaded. You must also have a Privacy Policy URL and ensure that the URL you provide directs users to your privacy policy.

Starting with iOS 6, there are keys for specifying the reason the app will access the user’s protected data. When the access prompt is displayed, the purpose specified in these keys is displayed in that dialog box. If your app will be transmitting protected user data, the usage string in your access request should clearly inform the user that their data will be uploaded to your server if they consent.

Guideline 1.2 - Safety - User Generated Content

解决：在用户详情界面提供一个举报功能
Your app enables the display of user-generated content but does not have the proper precautions in place.

Next Steps

To resolve this issue, please revise your app to implement all of the following precautions:

Require that users agree to terms (EULA) and these terms must make it clear that there is no tolerance for objectionable content or abusive users
A method for filtering objectionable content
A mechanism for users to flag objectionable content
A mechanism for users to block abusive users
The developer must act on objectionable content reports within 24 hours by removing the content and ejecting the user who provided the offending content

Request a phone call from App Review

At your request, we can arrange for an Apple Representative to call you within the next three business days to discuss your App Review issue.

To request a call and ensure we have accurate contact information, reply directly to this message with a contact name and direct phone number to reach you.

Guideline 4.3 - Design

告诉苹果说我们的应用最近才完成，不存在山寨版

This app duplicates the content and functionality of other apps submitted by you or another developer to the App Store, which is considered a form of spam.

Apps that simply duplicate content or functionality create clutter, diminish the overall experience for the end user, and reduce the ability of developers to market their apps.

The next submission of this app may require a longer review time.

Next Steps

Review the Design section of the App Store Review Guidelines.
Ensure your app is compliant with all sections of the App Store Review Guidelines and the Terms & Conditions of the Apple Developer Program.
Once your app is fully compliant, resubmit your app for review.

Submitting apps designed to mislead or harm customers or evade the review process may result in the termination of your Apple Developer Program account. Review the Terms & Conditions of the Apple Developer Program to learn more about our policies regarding termination.

If you have reviewed the App Store Review Guidelines and believe we have made an error in your app’s review, you may submit an appeal or provide additional details about your app by responding directly to this message.

For app design information, check out the following videos: “Best Practices for Great iOS UI Design” and “Designing Intuitive User Experiences,” available on the Apple Developer website.

You may also want to review the iOS Human Interface Guidelines for more information on how to create a great user experience in your app.

If you cannot - or choose not to - revise your app to be in compliance with the App Store Review Guidelines, you may wish to build an HTML5 web app instead. You can distribute web apps directly on your web site; the App Store does not accept or distribute web apps.

For more information about creating web apps, refer to the Configuring Web Applications section of the Safari Web Content Guide.

For a description of the HTML elements and attributes you can use in Safari on iPhone, check out Safari HTML Reference: Introduction.

2018-01-17
又一个app 上线继续遇到坑

Guideline 2.1 - Performance - App Completeness

-查看了下是一个crash日志是一个关于facebook 的一个bug，但我只在app 里面初始化而已，并没有使用。
解决：然后直接申诉婉转说自己的服务出了点问题，工程师已经修复，让重新审核
We were unable to review your app as it crashed on launch. We have attached detailed crash logs to help troubleshoot this issue.

Next Steps

To resolve this issue, please revise your app and test it on a device to ensure it will launch without crashing.

Resources

For information on how to symbolicate and read a crash log, please review Tech Note TN2151 Understanding and Analyzing Application Crash Reports.

Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage

-大概意思是说我们的app 可以不需要经过注册也能进去
因为每个审核人员的看法不一样
解决： 1、说你们的app 有些功能需要根据用户喜好去推荐
2、跟着他们的方法去解决，去掉登录
3、增加游客模式

We noticed that your app requires users to register with personal information to access non account-based features. Apps cannot require user registration prior to allowing access to app content and features that are not associated specifically to the user.

Please see attached screenshots for details.

Next Steps

User registration that requires the sharing of personal information must be optional or tied to account-specific functionality. Additionally, the requested information must be relevant to the features.

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